La Prairie Group Ag | Sales And Customer Administrator
vor 22 Stunden
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LA PRAIRIE -
The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty.
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment.
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.
LA PRAIRIE.
CREATE A BEAUTIFUL IMPACT.
Sales and Customer Administrator Location: Sydney, NSW, AU, 2018
Contract Type: Permanent - full-time
Description:
The role ensures excellence in sales operations across all sales channels.
Effectively co-ordinates sales administration whilst supporting the retail management field team with store replenishment orders.
Responsible for entering, processing, and monitoring of all store orders.
Key liaison with the warehouse team to ensure order priority to meet delivery window deadlines.
Responsibilities
Sales:
Responsible for administration of stock management, sell-in and discontinuation per retailer.
Ensure correct product mix and full assortment across retailers.
Management of retailer orders.
Management of cost price changes with retailers and maintenance of operator spreadsheets and order forms.
Follow-up of POS material allocation per customer, per launch and promotion as well as effective use of stock of A&P material.
Order Process:
Enter, process and monitor customer orders through SAP and EDI in multiple currencies (AUD and NZD).
Ensure orders are processed accurately and in line with CITES requirements and in a timely manner to allow sufficient time for warehouse dispatch.
Be the backup for the E-Commerce Client Concierge, for order processing and live chat.
Communicate dispatch priorities to the warehouse.
Be the key contact for internal stakeholder order and delivery requirements.
Support:
Provide sales administrative and clerical support to Retail Managers and Managing Director.
Be a backup for all office administration including managing kitchen and office supplies.
Be a backup for office maintenance and repairs when VM Manager is unavailable.
Knowledge, Skills and Experience
University Graduate preferred.
5 years sales and operations experience.
IT Proficiency – Microsoft Office and expert in Excel, SAP proficiency is an advantage.
BI Reporting experience well regarded.
Previous customer service experience essential.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Strong attention to detail.
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