Front Office Manager
Vor 3 Tagen
Front Office & Guest Services (Hospitality & Tourism)
Full time
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies.
EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.
At EVT, we're the shakers and the Daymakers.
The experience creators.
The possibility makers and opportunity takers.
We aim to make a positive impact on our people, communities and environment, every day.
About Ode Hotels Ode Hotels are stories to stay in.
The kind of places that are part of something bigger.
That's the beauty of old buildings: they beckon you to read between their lines.
Stained glass has a colourful past.
Sandstone traced is nature's braille.
As time goes by, community and culture leave their indentations, and guests leave wanting to come back.
Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About The Inchcolm Over a century young, this Neo-Georgian belle shines with original charm and historical character, as if to say, take a leaf out of my book: stay true to yourself, an original is worth more than a copy.
It's no wonder, really, that this heritage-listed hotel remains a much-loved Brisbane landmark.
Home to 50 generous guest rooms, each dressed in their traditional best, complete with modern amenities and city views; places to politely excuse yourself to for rest and restoration.
About The Role Step into a world of unforgettable moments at The Inchcolm Hotel.
Reporting directly to the General Manager, this role is a cornerstone of our hotel's operations.
As the Front Office Manager, you will lead with energy and warmth, turning every interaction into an extraordinary experience that reflects our values of optimism and cultural connection.
Your key responsibilities will include:
Curating the guest journey, leading the way in delivering seamless, personalised, and memorable guest experiences from pre-arrival to farewell.Driving hotel performance by optimizing sales into other areas of the hotel.Strategically manage departmental expenses, ensuring efficiency without compromising quality.Actively identifying opportunities to enhance revenue and promote upselling across hotel services to exceed financial targets.Skills & Experience Proven experience as a Front Office Manager or similar leadership role, ideally in a 5-star or boutique hotel setting.A guest-first mindset, with a track record of delivering personalized and unforgettable guest experiences.Exceptional leadership and communication skills, with the ability to inspire and manage a dynamic team.A passion for hospitality and a genuine enthusiasm for creating memorable moments.A current Responsible Service of Alcohol (RSA).If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts: elevate/careers
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Front Office Manager?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Which of the following property management systems (PMS) do you have experience with? #J-18808-Ljbffr
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