Cloud Support Engineer

vor 4 Wochen

Sydney, Österreich Tideri Jobbörse Vollzeit

Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies?
Do you have an interest in helping customers understand application architectures and integration approaches?
Are you familiar with best practices for applications, servers, and networks?
Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS - Good depth of understanding in Hadoop Administration, support, and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS, and Pig.
)
- Good understanding of Linux and Networking concepts
- Intermediate programming/scripting skills.
Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages.
- Excellent oral and written communication skills with multi-tasking ability.
Should be a self-starter who is excited about learning new technology.
- Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend
- Strong troubleshooting skills
PREFERRED QUALIFICATIONS - Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
- Proficient in Hadoop Map-Reduce and its Eco System ( Hive, HBASE, Spark, Presto etc.
).
- Python and shell scripting
- Good understanding of distributed computing environments
- Customer service experience / strong customer focus
- Experience building docker images and troubleshooting container related issues
- Prior working experience with AWS - any or all of EC2, S3, EBS, EMR
- Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.
)
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.

Posted: April 16, 2024 (Updated about 8 hours ago)
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