Guest Service Agent

vor 3 Wochen

Perth, Österreich Cottesloeflorists Vollzeit

Front Office & Guest Services (Hospitality & Tourism)When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities, and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities, and environment, every day.About Alex HotelJoin Alex Hotel in Northbridge, Perth, just minutes from the city centre. Share our passion for great food, unique wines, and warm hospitality. Our cosy, sustainable rooms and vibrant communal spaces await. Be part of our team and create memorable experiences for inquisitive travellers.About the roleWe are looking for our next Guest Service Agent Superstar This role will suit a well-rounded hospitality or customer service professional with the flexibility and experience to work a variety of shifts through the week including weekends.The successful candidate will have had previous experience working in reception/front desk/reservations, or as a hospitality supervisor. While not essential, previous experience and understanding of the Opera Cloud system will be highly regarded.When it comes to Front Office — excellent communication, attention to detail, problem-solving skills, high standard of personal grooming, and a professional, friendly and helpful demeanour are essential.Our Guest Service Team also takes care of breakfast and barista coffee.Our ideal candidate shines with their:Organisation and planningTime managementCollaborative work ethicDesire to develop individually and as a teamKey Responsibilities:Responding to all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate companies regarding accommodationProcessing all reservations, cancellations, and amendments to bookingsCommunicate guest special requests to relevant teams throughout the hotel including VIPsCommunicate guest complaints to hotel management and assist in investigations and resolutionsBe an expert on the hotel rooms, room rates, and packages available and upsell when possibleAssist Group Reservations and Reception when requiredF&B service, from Breakfast to Room ServiceBenefits:50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and moreAwesome winter and summer savings and discounts at ThredboRapid career growth opportunities through our EVT networkLocal community involvement, volunteering, and charitable givingEmployee Assistance ProgramAustralia and NZ's largest and most diverse experiences companyIf you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a guest services agent?Do you have customer service experience?How many years of hotel management experience do you have?Do you hold a current Responsible Service of Alcohol (RSA) certificate?
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