Guest Services Agent
Vor 2 Tagen
Job Description - Guest Services Agent (Full-Time) (HOT0B94J)
Job Number: HOT0B94J
Work Locations DoubleTree by Hilton Perth Waterfront, 1 Barrack Square, Elizabeth Quay, Perth 6000
Seeking: Master of First Impressions at DoubleTree by Hilton Perth Waterfront Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct.
The 229-room hotel boasts stunning panoramic river and city skyline views.
This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities.
DoubleTree by Hilton Perth Waterfront has been awarded the prestigious Australian Hotel Association of Western Australia's (AHA WA), Superior Accommodation Award in 2021 and 2023 with Reel Kitchen awarded the Contemporary Cuisine Award from AHA WA in 2023.
Welcome to A World of Opportunities Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
A World of Rewards Smart uniform provided and laundered Complimentary fresh and healthy meals when on-duty Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel. A chance to make a difference through our Corporate Responsibility programmes. Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON 25% off Food and Beverages (subject to individual outlets) Team Member Referral Program – offered at a rate of $100 per successful referral Annual leave: 4 weeks in addition to public holiday allocation Discounted Bupa health cover Modern and inclusive Team Member areas Recognition non-stop all year long Responsibilities: Crafting Memorable Moments: The magic of guest relations and exceptional customer service A Brand Ambassador Mastering the art of auditing and database wizardry, complete with record-keeping magic Ensuring peace of mind through vigilant safety and security measures Swiftly addressing guest inquiries and special requests with tailored solutions About You: Proven track record in a comparable position with flexible weekend availability Have full Australian working rights (at least 12 months) and reside in the Perth Metropolitan Area Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience Strong English writing, reading and speaking communication, with a bonus for those who are multilingual Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security A problem-solver with the zest to make it right for our team and our guests WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON H ospitality I ntegrity L eadership T eamwork O wnership N ow
Job Schedule: Full-time
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