Performance Analyst
vor 2 Wochen
time left to apply End Date: November 29, 2024 (2 days left to apply)
job requisition id R-0019343
Join the change.
Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.
We're re-imagining how homes and business live and work across the country and we want you to be a part of it.
This moment will define our time, and your career as you work alongside Australia's best and brightest minds.
You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role An opportunity has become available as a Performance Analyst in our Customer Operations space.
The primary purpose of this role is to support the achievement of Customer Operations key objectives through the effective delivery of onshore and offshore delivery operations.
The role will involve working with a range of projects and managing transition and communication related activities, including documenting processes, execution of training activities and managing remediation activities where required.
The role will also include scoping out impacts to existing back-office work queues or creation of new work queues due to project implementation.
There will also be an involvement in managing digital deliverables such as supporting Instant Messaging and Webchat channels both operationally and strategically.
This will require an aptitude for analytics and a mindset for insights that drives efficiency as well as positive customer experience. What you'll be doing: Responsible for forecasting, invoicing, reporting and insights on overall offshore performance.Tracking vendor performance against KPIs and SLAs, identifying areas for improvement, and implementing corrective actions as needed.Responsible for governance and management of 'BPO - Master Services Agreement' with BPO Suppliers.Perform a range of data aggregation, data transformation, and insights, including documentation of procedures for data extract, cleansing and reporting including any underlying assumptions and methodologies to enable repeatable processes for data analysis.Investigate data quality issues and take appropriate action to notify suppliers and other business areas for correction of source data.Ensure our reporting is up to date at all times including reviewing the Task-LOB allocations within workflow including ageing SLA's to ensure that the workflow depicts an accurate picture of ageing data.Prepare and maintain management reports, data validation, data analysis, and data visualisation tasks using analytical tools.What you'll bring: Experience working with SQL and Power BI specially in database object design, query optimisation and stored procedures.Strong analytical and conceptual skills with the ability to provide valuable foresight from data in a timely fashion.Ability to build, collate and present meaningful reports (as directed) at a strategic management level and at an operational level.Agile & Lean Methodology exposure would be an advantage.Effective project management skills, with ability to coordinate delivery across concurrent small initiatives, managing and balancing the needs of each to realise full benefits for the business.At AGL, we offer a wide range of benefits including: Flexible working options including hybrid work.Discounts on energy, telcos and solar plans.Participate in Energise - our reward & recognition program.Access 20 weeks of paid parental leave for the primary carer.Access to an additional week of recharge leave per year.Play an active role in our diversity & inclusion initiatives.Novated leasing and Electric Vehicle subscriptions.Access to study assistance, AGL's share purchase plan and insurance deals.*Benefits may change over time and vary based on role type and location Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.
AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.
Candidates submitted by an agency without approval will not be considered by AGL. Location: Docklands VIC 3008
Job Family Group: Business and Organization Analysis Management
About UsWe are Australia's largest energy generator & leading energy retailer. AGL is an ASX-listed leading integrated essential service provider, with a proud 186-year history of innovation and a passionate belief in progress – human and technological.
From lighting the first gas streetlamp in Sydney in 1841 to helping shape a sustainable energy future for Australia, we have a track record of leading change.
We deliver 4.3 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.
We operate Australia's largest electricity generation portfolio, with an operated generation capacity of under 9,000 MW, which accounts for approximately 20% of the total generation capacity within Australia's National Electricity Market.
AGL has the largest renewables and storage portfolio of any ASX-listed company, having invested $4.8 billion over the past two decades in renewable and firming generation.
#J-18808-Ljbffr
-
Senior Performance Analyst
vor 2 Monaten
Melbourne, Österreich Zone It Solutions VollzeitWe are seeking a highly skilled and experienced Senior Performance Analyst.You will be responsible for analyzing and optimizing the performance of software systems and applications. In this role, you will: Conduct performance testing of software systems to identify bottlenecks and areas for improvement Develop and execute performance test plans and...
-
Performance Analyst
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitCitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria.These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure...
-
Performance Analyst
vor 2 Wochen
Melbourne, Österreich Citipower And Powercor Australia VollzeitCitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria.These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure...
-
Performance Analyst
vor 4 Wochen
Melbourne, Österreich Andrew Au on VollzeitCitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure...
-
Marketing Performance Analyst
vor 2 Monaten
Melbourne, Österreich Easygo VollzeitThis is a Marketing Performance Analyst role with one of the leading companies in AU right now 🔥 -- Easygo -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Easygo 🧐🧐**Your role with us: ** As our first Marketing Performance Analyst, you'll drive our...
-
Performance Marketing Analyst
vor 1 Monat
Melbourne, Österreich Easygo VollzeitThis is a Performance Marketing Analyst role with one of the leading companies in AU right now 🔥 -- Easygo -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Easygo 🧐🧐**Your role with us: ** As our first Performance Marketing Analyst, you'll drive our...
-
Performance Marketing Analyst
vor 1 Woche
Melbourne, Österreich Easygo VollzeitThis is a Performance Marketing Analyst role with one of the leading companies in AU right now 🔥 -- Easygo -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Easygo 🧐🧐**Your role with us: ** As our first Performance Marketing Analyst, you'll drive our...
-
Project Operations Performance Analyst
vor 2 Monaten
Melbourne, Österreich Aquatec VollzeitAnalysis & Reporting (Manufacturing, Transport & Logistics)Full timeAbout AquatecAquatec Fluid Systems are leading Water Innovation Partners to the water and wastewater industries. We provide pumping and odour control systems for a wide range of environmental sewerage & water infrastructure solutions, including large scale developments for the municipal...
-
Project Operations Performance Analyst
vor 2 Monaten
Melbourne, Österreich Aquatec VollzeitAnalysis & Reporting (Manufacturing, Transport & Logistics) Full time About AquatecAquatec Fluid Systems are leading Water Innovation Partners to the water and wastewater industries.We provide pumping and odour control systems for a wide range of environmental sewerage & water infrastructure solutions, including large scale developments for the municipal...
-
Senior Analyst
vor 3 Wochen
Melbourne, Österreich Rest Industry Super VollzeitSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders.Please note Rest does not accept speculative resumes from recruitment agencies.Rest will review applications prior to the closing date and may close the role earlier.Job DescriptionEstablished in 1988, Rest is one of...
-
Senior Performance Analyst
vor 2 Monaten
Melbourne, Österreich Zone It Solutions VollzeitWe are looking for a Senior Performance Analyst for the Melbourne location for a large-scale project. This is a permanent role with a global IT service leader.Responsibilities: Applies expert use of in-house and external systems for the purpose of providing performance-related data. Produces and may manage the provision of accurate performance information on...
-
Senior Analyst
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitSupporting millions of Aussies since 1988 with low fees and competitive long-term performance.Profits back to members, not shareholders.Please note Rest does not accept speculative resumes from recruitment agencies.Rest will review applications prior to the closing date and may close the role earlier.Job Description Established in 1988, Rest is one of...
-
Infrastructure Analyst
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitInfrastructure Analyst - Capacity & Performance Business/Systems Analysts (Information & Communication Technology) Full time Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future.We're the crucial link between our stores and the stock...
-
Infrastructure Analyst
vor 2 Wochen
Melbourne, Österreich Woolworths Group VollzeitInfrastructure Analyst - Capacity & PerformanceBusiness/Systems Analysts (Information & Communication Technology)Full timeOur Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future.We're the crucial link between our stores and the stock they...
-
Risk Performance Analyst
vor 1 Monat
Melbourne, Österreich Metro Trains Melbourne VollzeitMetro gets you where you need to go. Shaping our future to be a world-class, sustainable railway for Melbourne is made possible by our people who make a positive difference to every journey.We strive to reflect the community we serve and support the needs of our people who are critical to our success. With Zero Harm at the foundation of everything we do, we...
-
Senior Commercial Performance Analyst
vor 2 Monaten
Melbourne, Österreich Buscojobs AU C2 VollzeitSenior Commercial Performance Analyst - VenturesJob Requisition Number: 11847Date: 23 Sep 2024Location: DOCKLANDS, VIC, AU, 3008Will you actively create a healthier future for tomorrow?At Medibank we're encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.Who we areWe are the newly...
-
Technical Analyst, Investment Performance
vor 2 Wochen
Melbourne, Österreich Cbus Super Fund VollzeitTechnical Analyst, Investment PerformanceThe Investment Performance team is high performing and focused on providing in-depth investment analytics to a variety of internal and external stakeholders. This technical role supports the team by maintaining and validating investment data, creating performance database and new performance data feeds. Other...
-
Technical Analyst, Investment Performance
vor 2 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitTechnical Analyst, Investment PerformanceThe Investment Performance team is high performing and focused on providing in-depth investment analytics to a variety of internal and external stakeholders.This technical role supports the team by maintaining and validating investment data, creating performance database and new performance data feeds.Other...
-
Senior Commercial Performance Analyst
vor 4 Wochen
Melbourne, Österreich Buscojobs AU C2 VollzeitSenior Commercial Performance Analyst - VenturesJob Requisition Number: 11847Date: 23 Sep 2024Location: DOCKLANDS, VIC, AU, 3008Will you actively create a healthier future for tomorrow? At Medibank we're encouraged to think big.We have a clear purpose to impact better health outcomes for our customers, patients and our community.Who we are We are the newly...
-
Technical Analyst, Investment Performance
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitTechnical Analyst, Investment Performance The Investment Performance team is high performing and focused on providing in-depth investment analytics to a variety of internal and external stakeholders.This technical role supports the team by maintaining and validating investment data, creating performance database and new performance data feeds.Other...
