Robert Walters Australia | It Manager
vor 1 Woche
About the role:
Our client is seeking a highly skilled and experienced IT Manager to join their team.
This role is pivotal in delivering exceptional service to clients, managing a dedicated service team, and ensuring the smooth operation of all projects.
As an IT Manager, you will be the main liaison point for clients and their immediate team.
Your role will involve working closely with clients to understand their business and technical needs, providing them with tailored solutions that add value to their operations.
What you'll be doing:
Deliver and interpret technical information to clients such as reporting, budgets, support contracts, project information, and support issues Leading technical projects with customers ranging from systems, networks, and infrastructure Proactively identify potential issues and provide solutions before they escalate Manage the client agreements and ensure contractual obligations are adhered to Providing leadership to a small team of engineers What you'll bring to the role:
3+ years of experience working within an MSP, with a solid understanding of service delivery, client management, and industry best practices In-depth knowledge and experience managing technical projects, particularly in areas related to infrastructure, networks, and cyber security Prior experience working on technical design elements with a broad understanding of systems, networks, and infrastructure Familiarity with key frameworks and standards such as Essential 8 Technical project management experience including project scoping and cost initiatives ITIL certified Contract Type: FULL_TIME
Specialism: Information Technology
Focus: IT Management
Salary: AUD130,000 - AUD140,000 per annum + superannuation
Come join our global team of creative thinkers, problem solvers, and game changers.
We offer accelerated career progression, a dynamic culture, and expert training.
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