Technical Account Manager

vor 22 Stunden


Melbourne, Österreich Robert Walters Vollzeit

About the role:Our client is seeking a highly skilled and experienced Technical Account Manager to join their team. This role is pivotal in delivering exceptional service to clients, managing a dedicated service team and ensuring the smooth operation of all projects.As a Technical Account Manager, you will be the main liaison point for clients and their immediate team. Your role will involve working closely with clients to understand their business and technical needs, providing them with tailored solutions that add value to their operations.What you'll be doing:Deliver and interpret technical information to clients such as reporting, budgets, support contracts, project information and support issuesLeading technical projects with customers ranging from systems, networks and infrastructureProactively identify potential issues and provide solutions before they escalateManage the client agreements and ensure contractual obligations are adhered toProviding leadership to a small team of engineersWhat you'll bring to the role:The ideal candidate for the Technical Account Manager role brings a wealth of experience in managing both teams and client relationshipsPrior experience working on technical design elements with a broad understanding of systems, networks and infrastructureTechnical project management experience including project scoping and cost initiatives2+ years working in a consulting, managed service or Account Management capacityITIL certified
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