Associate Technical Account Manager
vor 4 Wochen
At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.
Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed $100m in annual recurring revenue. We've helped millions of workers across industries and aim to empower 80% of the global workforce. If you're passionate about improving the world of work, one shift at a time, join us at Deputy and help shape the future of hourly employment
Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
The Technical Account Manager (TAM) will play a pivotal role in ensuring seamless technical assistance and project delivery. By working closely with global Senior Technical Account Managers (STAM), Delivery, Support, and Customer Success (CS) teams, the TAM will help resolve customer and employee challenges and drive operational excellence within the team.
ResponsibilitiesAct as a key intermediary between Support, TAM, Delivery Services (DS), and Engineering teams to expedite custom work (CW) processesPrioritise and triage CW inquiries received via various channelsProvide technical solutions for custom work requests and assist in the resolution of minor to medium-scale requestsBuild and maintain strong relationships with key customer contacts, fostering a positive experience and ensuring customer satisfactionSupport Senior Technical Account Managers by creating reference materials and problem/solution slides as neededContribute to the continuous improvement of processes and procedures within the TAM and support teams, identifying opportunities for increased efficiency and effectivenessConduct weekly checks of incoming custom work requests and triage them accordinglyHelp create, maintain, and update knowledge base articles, FAQs, and other self-help resources to empower customers and reduce support workloadAddress customer requests related to previously completed custom work and change requestsProvide support for various technical issues and documentation requirements as neededGather feedback from customers to identify areas for improvement and work with relevant teams to address any issuesAssist with tracking and reporting on TAM team key performance metricsObjectives for our TAMFacilitate operational excellence within the TAM departmentSupport the CS department in providing world-class customer service and technical assistanceCommunicate technical issues and concepts effectively to stakeholders (both internal and external)Enhance industry knowledge through continuous learningSupport long-tail technical requests and requirements of customers/ teamSkills & ExperienceExcellent written and verbal communication skills to support the TAM and Delivery teams in reaching their business objectives and departmental goals effectivelyStrong follow-up skills and the capacity to collaborate across functionsAdaptability and flexibility to manage changing priorities efficiently, ensuring smooth task and project managementPrior experience in technical support and application troubleshootingEffective team player with experience working across departments and with various stakeholders to achieve common goalsFamiliarity with tools and platforms such as Zendesk, Slack, and project management software is highly regardedPrevious experience in a technical support role, providing assistance with troubleshooting and resolving technical issuesExperience in supporting or managing technical projects, ensuring alignment with project goals and timelinesDemonstrated commitment to continuous learning and staying updated with new technologies and industry trendsEmployee Perks Ownership in the company via Share OptionsPaternity/Maternity Leave PoliciesFlexible Remote-First Work PolicyCompany wide Development & CoachingHackathonsAwards - "Your Time to Shine & Celebrate Success"Social Events & variety of social clubs (Books, LGBT, Games, Sports)Mental Health SupportMunch & LearnsDeputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspectives and skills.
#LI-Hybrid
#J-18808-Ljbffr
-
Associate Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Deputy VollzeitThis is a Associate Technical Account Manager role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deputy 🧐🧐The Technical Account Manager (TAM) will play a pivotal role in ensuring seamless...
-
Associate Technical Account Manager
vor 2 Monaten
Melbourne, Österreich Deputy VollzeitThis is a Associate Technical Account Manager role with one of the leading companies in AU right now 🔥 -- Deputy -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Deputy 🧐🧐Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 1 Monat
Melbourne, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 4 Wochen
Melbourne, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.Deputy is a global Saa S workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 4 Wochen
Melbourne, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive.Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Associate Technical Account Manager
vor 1 Woche
Melbourne, Österreich Deputy VollzeitAt Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies' profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. Deputy is a global SaaS workforce management company headquartered in Sydney, San...
-
Technical Account Manager
vor 4 Wochen
Melbourne, Österreich Specsolutions VollzeitAccount & Relationship Management (Sales) Are you ready to advance your career in the world of CAD technologies?Invenio is looking for a dynamic and passionate Technical Account Manager to join our team based in Box Hill – Head Office.This full-time hybrid role blends technical support with customer account management, offering the perfect opportunity to...
-
Technical Account Manager
vor 1 Monat
Melbourne, Österreich Nutanix VollzeitHungry, Humble, Honest, with Heart. The Opportunity Do you have strong expertise in virtualization, cloud services, and data center infrastructure?If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to cross-functional...
-
Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Orkes Inc. VollzeitAbout Us Orkes is a platform for developers to build durable, distributed event-driven applications.Based on the popular open-source orchestration engine Conductor, Orkes lets developers focus on faster go-to-market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability, or visibility into the...
-
Technical Account Manager
vor 1 Monat
Melbourne, Österreich Tbwa ChiatDay Inc VollzeitWe build tools to help the best software teams stay happy and productive.We've rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.About the Role Buildkite...
-
Accounts Payable Associate
vor 1 Monat
Melbourne, Österreich Bain & Company Inc VollzeitDescription & RequirementsBain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement.THE ROLEThe Associate, Accounts Payable is responsible for the accurate and timely processing of invoices into...
-
Accounts Payable Associate
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitDescription & Requirements Bain & Company is recognized as one of the top international management consultancy firms.We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement.THE ROLE The Associate, Accounts Payable is responsible for the accurate and timely processing of invoices into...
-
Technical Account Manager
vor 3 Wochen
Melbourne, Österreich Glintech Vollzeit-Do you have a passion for IT and Technology and take your customer base on their journey?We are seeking a dynamic and experienced Technical Account Manager to join our Managed Services Team.This role requires someone who takes pleasure in exceeding client expectations and possesses the technical expertise to comprehend a customer's technical challenges.The...
-
Technical Account Manager
vor 1 Monat
Melbourne, Österreich Airtree Ventures Pty VollzeitWe build tools to help the best software teams stay happy and productive.We've rethought how CI/CD should work and have built a platform that is fast, reliable, secure, and is able to scale to the needs of the most demanding high-growth tech companies including Shopify, Pinterest, Wayfair, Cruise, PagerDuty, Culture Amp, and Canva.About the Role Buildkite...
-
Melbourne, Österreich Pismo Soluções Tecnologicas Ltda. VollzeitTechnical Account Manager, InternationalAustraliaPismoOur mission at Pismo is to replace the outdated infrastructure that still powers the backend of most digital payments.We are a technology company known for our leading core banking and payment platform.Our platform provides cloud-native solutions for core banking and payments, paving the way for a new...
-
Account Management Associate
vor 1 Monat
Melbourne, Österreich Cvent, Inc. VollzeitOverview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide.Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help...
-
Account Management Associate
vor 1 Monat
Melbourne, Österreich Cvent, Inc. VollzeitOverview:Cvent is a leading meetings, events and hospitality technology provider with more than 4,800+ employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help...
-
Technical Account Manager | Electronic Security
Vor 7 Tagen
Melbourne, Österreich Roc Consulting VollzeitTechnical Account Manager | Electronic SecurityThis business specializes in comprehensive access control and security solutions nationwide.With over 50 years of experience, they offer services including access control, locksmithing, and security integration, catering to various sectors such as schools, hospitals, and commercial facilities.They combine...
