Amazon | Telecom Ops Engineer, Amazon Connect | Sydney
vor 2 Monaten
Job ID: 2834048 | Amazon Support Services Pty Ltd
Want to disrupt an industry by delighting customers?
Looking for a job where your work can have direct and massive impact?
Excited to join one of the newest and most exciting AWS services?
Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.
Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience.
With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We are seeking Systems Engineers who are experts in SIP/VoIP to join our Sydney team to help us support and expand the Amazon Connect telecom infrastructure.
Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry.
We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity.
The ideal candidate will have deep experience working with, preferably in a large scale, distributed environments.
You understand technology and how servers and networks inter-relate.
You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
BASIC QUALIFICATIONS - Bachelor's degree or 5+ years of relevant experience in a large scale environment
- 3+ years of network and operating system support experience
- 3+ years of Telephony related experience, (ie SIP, RTP, VOIP, Open source voice services)
- Working knowledge of Linux system administration
- Experience in systems automation using common scripting languages
- Fluent in Mandarin and English
PREFERRED QUALIFICATIONS - Experience troubleshooting telephony systems
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc
- Operational experience in a 24/7 production environment
- 3+ years experience with cloud computing technologies
- Experience working as part of a global team
- Experience automating routine tasks
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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