Incident And Problem Manager
Vor 3 Tagen
Position: Incident & Problem ManagerEmployment Type: Full timeOpportunity: Join a market-leading Australian organisation in a crucial role to lead, implement, and improve IT Service Management processes, including incident, major incident, and Problem Management processes.About the Role:Oversee incident response efforts and ensure timely resolution of high-priority incidents within defined service level agreements.Investigate escalated, non-routine, and high-impact incidents in collaboration with service owners to drive effective resolution.Facilitate recovery activities following incident resolution to minimize disruption and ensure service continuity.Provide timely and accurate updates to impacted team members throughout the incident lifecycle to keep them informed and engaged.Conduct thorough post-incident reviews to identify opportunities for process improvement and prevent future incidents.Prepare and present detailed post-incident reports to relevant stakeholders, highlighting key findings and recommendations.Drive problem management activities to successful completion, ensuring root causes are identified and addressed.About You:Proven ability to lead and coordinate complex incident response efforts, effectively engaging cross-functional teams to drive timely resolution.Strong written and verbal communication skills, particularly in high-pressure situations. Experience presenting to senior executives.Skilled in identifying and analysing trends to proactively address recurring issues and prevent future incidents.Deep understanding of ServiceNow and its application in incident, major incident, and problem management processes.Experience owning and implementing incident, major incident, and problem management processes, and providing effective training and education to technology and business teams.ITIL certification preferred.Why This Role?Great career growth opportunities.In-house discounts.Wellness and health discounts.Flexibility to support work-life balance.
#J-18808-Ljbffr
-
Incident & Problem Manager
vor 3 Wochen
Melbourne, Österreich Myob Group Limited VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the...
-
Incident & Problem Manager
vor 2 Wochen
Melbourne, Österreich Myob Group Limited VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in...
-
Incident & Problem Manager
vor 2 Wochen
Melbourne, Österreich Myob Group Limited VollzeitWe're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand!As the #originalstartup, our roots are in finance and accounting software, but today we are so much more.We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the...
-
Critical Incident Manager
vor 2 Wochen
Melbourne, Österreich Suncorp VollzeitTake the next step.Be part of something bigger at Suncorp.Great time to join as we embrace a maturity uplift within CIM and problem managementPerfect for someone with a continuous improvement mindset, really make a differenceHybrid working model, on-call component, supportive and collaborative teamWe're never just satisfied with how things are – because we...
-
Clinical Incident Manager
vor 3 Wochen
Melbourne, Österreich Hca – Primary Health Services VollzeitClinical/Medical Research (Healthcare & Medical)Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider.We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.Be at the forefront...
-
Clinical Incident Manager
vor 3 Wochen
Melbourne, Österreich Hca – Primary Health Services VollzeitClinical/Medical Research (Healthcare & Medical) Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider.We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.Be at the...
-
Clinical Incident Manager
vor 3 Wochen
Melbourne, Österreich Hca – Primary Health Services VollzeitClinical/Medical Research (Healthcare & Medical) Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider.We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.Be at the...
-
Cloud Incident Response Manager
Vor 5 Tagen
Melbourne, Österreich Commonwealth Bank VollzeitYou are a problem solver with technical experience in cloud security, specialising across Azure services and solutions. We are one of the largest Cyber Security teams in the southern hemisphere. Together we will build tomorrow's bank today, using world-leading engineering, technology, and innovation. Your business: The Technology division delivers the...
-
Melbourne, Österreich Page Executive VollzeitAbout Our Client Page Executive is excited to be partnering with a leader in the Education sector to recruit their Senior Manager, Business Resilience and Critical Incidents.The Senior Manager, Business Resilience and Critical Incidents will be tasked with leading the strategic development, implementation, ongoing management, and improvement of Business...
-
Network Incident Investigation Lead
Vor 5 Tagen
Melbourne, Österreich Michael Page Australia VollzeitDrive significant improvements and innovations in network safety and performance Opportunity to lead critical investigations About Our Client The client is a leading provider of essential infrastructure services, operating across multiple regulated networks including electricity distribution, gas distribution, and statewide electricity transmission.With a...
-
Melbourne, Österreich Page Executive VollzeitAbout Our ClientPage Executive is excited to be partnering with a leader in the Education sector to recruit their Senior Manager, Business Resilience and Critical Incidents. The Senior Manager, Business Resilience and Critical Incidents will be tasked with leading the strategic development, implementation, ongoing management, and improvement of Business...
-
Incidents And Complaints Investigation Officer
vor 3 Wochen
Melbourne, Österreich Catholic Healthcare Limited VollzeitIncidents and Complaints Investigation OfficerDiscover a career where care goes both ways!• Based in Macquarie Park, short walk from Metro Station• 7 Additional leave days per year + Salary Packaging + WFH options• Collaborative, inclusive, and professional team cultureExciting things are happening at Catholic Healthcare!We've grown to 5500+ employees...
-
Senior Manager
vor 1 Woche
Melbourne, Österreich Department of Government Services VollzeitSenior Manager - Victorian Government Cyber Incident Response ServiceJob posted: 14/10/2024Organisation: Department of Government ServicesOccupation: IT and TelecommunicationsReference: VG/1823461About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the...
-
Senior Manager
vor 14 Stunden
Melbourne, Österreich Awsn VollzeitSenior Manager - Victorian Government Cyber Incident Response ServiceJob DescriptionJob type: Full time / OngoingOrganisation: Department of Government ServicesOccupation: IT and TelecommunicationsReference: VG/1823461About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and...
-
Senior Manager
Vor 5 Tagen
Melbourne, Österreich Department of Government Services VollzeitSenior Manager - Victorian Government Cyber Incident Response Service Job posted: 14/10/2024 Organisation: Department of Government Services Occupation: IT and Telecommunications Reference: VG/1823461 About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with...
-
Network Incident Investigation Lead
vor 3 Wochen
Melbourne, Österreich Michael Page Australia VollzeitDrive significant improvements and innovations in network safety and performanceOpportunity to lead critical investigations About Our Client The client is a leading provider of essential infrastructure services, operating across multiple regulated networks including electricity distribution, gas distribution, and statewide electricity transmission.With a...
-
Senior Manager
vor 1 Woche
Melbourne, Österreich Clearcompany VollzeitAbout us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...
-
Senior Manager
vor 1 Woche
Melbourne, Österreich Clearcompany VollzeitAbout us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.We are doing this by connecting and digitising...
-
Network Incident Investigation Lead
vor 2 Wochen
Melbourne, Österreich Michael Page Australia VollzeitDrive significant improvements and innovations in network safety and performanceOpportunity to lead critical investigations About Our Client The client is a leading provider of essential infrastructure services, operating across multiple regulated networks including electricity distribution, gas distribution, and statewide electricity transmission.With a...
-
Incident Responder
vor 3 Wochen
Melbourne, Österreich Divvy Cloud Corp. VollzeitDo you enjoy being in the fight, investigating unusual activity, tearing apart malware, and chasing attackers in realtime?Do you pride yourself on developing methods for identifying and analyzing breaches?Do you feel compelled to help organizations improve their abilities to effectively detect threats and drive incident response?About the teamRapid7's...
