Process & Delivery Lead - Sales

vor 1 Monat

Perth, Österreich Tideri Jobbörse Vollzeit

452 Flinders St, Melbourne VIC 3000, Australia
Req #2145
Thursday, 5 September 2024
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking.
If this sounds like you, come and join us
The opportunity
This is an exciting opportunity for a The Process & Delivery Lead – Sales (Telco) to join our team.
If you enjoy driving sales performance, direct sales and have prior experience in call centre related leadership and training enablement, this could be the role for you.
This newly created role will see you leading the operational performance of the Consumer Sales (Dodo / iPrimus) functions located in Manila.
You will have an eye for detail and a passion for driving the sales agenda, ensuring compliance, whilst focusing on operational improvement across our systems and processes to optimise our customer's sales and on-boarding experience.
You'll work with your activation's colleagues, to ensure all relevant information is captured at point of sale to ensure our customers are successfully onboarded and connected in line with relevant customer and operational requirements, to ensure compliance whilst achieving our fundamental revenue creation KPI's.
What you'll be doing day-to-day
Delivery the consumer sales plan, by executing the sales growth objectives for the Consumer brands.
Reduce customer effort (improve customer NPS and Customer Effort Score) and ensure our sales process is simplified.
Increase STP (Straight Through Processing) through system/processes optimisation
Ensure sales processes are documented and maintained to support the team's delivery of the billing functional area
Maintain compliance framework and establish required controls to ensure compliance is met.
Create and monitor adequate sales performance reports and metrics, proactively update and share timely weekly commentary that explains movements in reported results.
Map and maintain repository of processes, drive changes with a focus on continual improvement.
Analyse and understand the experience for customer's when they interact with Dodo/iPrimus, identifying key opportunities for improvement to our product, processes, systems and people.
Analyse and understand our Sales & Service team's experience and how they process sales and support our customers, developing processes and simplifying systems used day to day to improve efficiency and customer experience outcomes.
Review, process and analyse sale to activation percentage (determining root cause, training gaps & system issues to determine ways of increasing Activation volume by delivering better experiences to customers.
Listen to team members' feedback and resolve any issues or conflicts in offshore operations.
Motivate team members both onshore and offshore to support delivery key customer experience metrics, including recognizing high performance and reward accomplishments.
What you'll bring to this role:
A strong background in energy and / or NBN and Mobile sales
Possess high general technology/PC skills and flexibility in adapting to new procedures, systems and processes.
Strong capability in reporting and analytics
The ability to effectively communicate and engage with stakeholders of all levels and seniority.
A strong focus on delivering results with a clear vision of processes necessary in achieving set targets.
An analytical thinker who can identify system and process issues and propose solutions
Ability to participate and effectively maintain a team environment.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work.
You will enjoy:
Diverse and dynamic teams with a supportive and inclusive culture.
Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
We also offer a fifth week of annual leave when you hit five years of service
Study assistance programs to excel your personal growth, learning and development.
Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it's personal.
We're crazy about our customers and believe our people are the difference.
Our wonderfully diverse team and a vibrant culture define us.
We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.
With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.
Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections.
Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you'd do a great job, but are worried you don't tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they're not 100% qualified for, but just as likely to succeed at them
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong.
We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
#J-18808-Ljbffr

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