Buscojobs | Senior Service Management Lead | Australia

vor 1 Monat

Central Coast, Österreich Tideri Jobbörse Vollzeit

This job offer is not available in your country.

Position: Senior Service Management Lead
Company: Santos
Employment Type: Full time
Santos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time.
Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste, and the United States.

At Santos, our goal is to be a global leader in the energy evolution to low-carbon fuels that help the world decarbonise while continuing to provide the reliable, affordable energy the world needs for modern life and human progress.

About the Role
Following the implementation of our Santos Regional Model, Santos has multiple new Information Systems opportunities available in Adelaide.
The Senior Service Management Lead is responsible for ensuring service management procedures are successfully adopted, followed, and continuously improved.

Key Accountabilities:
Leads the development of process standards for effective project delivery and initiatives into Operational teams.
Ensures impact and risk of Service disruption is minimised.
Identifies risks and develops risk mitigation tactics.
Leads effective Change, Incident, Asset, Problem, and CSI Management services with a standard, structured methodology/process.
Leads development of communications relevant to IT Service Management process initiatives.
Understands how changes are communicated to the business and develops improvements.
Identifies issues with Santos Global ITSM process and delivers ongoing improvements.
Develops and oversees Santos escalation and emergency change governance.
Structures effective guardrails and governance for global Change and Emergency Change Approval Boards.
Conducts periodic process audits and reviews change reports to ensure the quality of process-related activities.
Provides reports and formal management of change activity success and failure.
Reviews PIR process in relation to failed Changes and Major Incidents.
Establishes routine standard changes for speed to market of regular activities.
Develops and is accountable for the definition and process execution of global Change and Release calendar transparency.
Oversees risk assessment and readiness assessments processes.
Initiates, approves, and sends communication related to the Change process.
Influences conversations with colleagues, senior leaders, and business stakeholders to understand their requirements and translate that into a clear proposal for delivery, aligned to our global processes.
About You
We are seeking professionals with the following essential experience:
Solid understanding of ITSM best practice and process engineering.
Use of and experience in ServiceNow or similar modern ITSM toolset.
Experience in Asset Management, CMBD process automation, and the use of Application Programming Interfaces (APIs) in an IT operational environment.
Comprehensive experience of ITSM within a corporate environment.
Experience in standardisation of ITSM practices across a global service, consumed in multiple locations.
Experience and knowledge of Service Management principles, methodologies, and APIs.
Experience with a large-scale technology change environment.
ITIL certification, Lean or Six-Sigma certification are highly desirable.
Ideally, you will be degree qualified or demonstrate significant training and experience within directly relevant role(s) in large corporate environments.

Supporting a Diverse Workforce
Santos acknowledges that we operate on the traditional lands of Aboriginal people.
We recognise the traditional rights to maintain the culture, identities, traditions, and customs on their country.
We are committed to an inclusive environment where people feel comfortable to be themselves.
We want our people to feel that all voices are heard, all cultures respected, and that a variety of perspectives are not only welcome but essential to our ongoing success.

Australian Aboriginal and/or Torres Strait Islander job seekers are strongly encouraged to apply.

How to Apply
Applications must be submitted via the online recruitment system before COB 24 November 2024.
A requirement of this role is that you will need to have in place the legal work rights for Australia to apply.

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