Senior Client Manager
vor 2 Wochen
IntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.
You'll be part of a resilient team that works together to redefine the boundaries of excellence.
At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.
GUIDE.
GUARD.
GO BEYOND.
We believe that every candidate brings something special to the table, including you
So, even if you feel that you're close but not an exact match, we encourage you to apply.
OverviewJoin our dynamic Client Services team as a Senior Client Manager and become the voice of our valued client customers.
In this engagement-focused role, you will play a pivotal part in supporting our clients' needs, both within our Victorian portfolio and nationally, supporting exceptional outcomes in Workers Compensation claims management.
As a Senior Client Manager, you will be responsible for forging strong relationships with both existing and potential clients, managing relationships between GB and large complex clients, including multi-state programs, with the potential to manage Workers Compensation Scheme and Self-insured employers.
Working closely with our operational and sales teams, you will seize every opportunity to boost service and maximize revenue for our clients (and for us).
How you'll make an impact
Managing client relationships and providing troubleshooting support; Assisting large clients in achieving their performance goals; Proactively tailoring services to meet client requirements and industry trends; Building and maintaining relationships with key internal stakeholders; Leading claims reviews and ensuring productive meetings between clients and our team; Analyzing claims trends and implementing processes to manage risks; Educating clients on compliant claims management and providing strategic solutions; Managing conflicts between multiple parties.
About you
Significant experience in Client, Customer, Relationship or Account Management within the claims, workers compensation or broking industries is essential, ideally across large clients and/or national portfolios; Highly developed communication skills, with the ability to engage and influence at all levels of the organization; A strategic mindset and approach; Previous experience using Salesforce would be highly regarded; Strong attention to detail; Effective coaching ability; A strong sense of team and collaboration; A resilient attitude.
If you are ready to make a significant impact and be at the forefront of client management services, apply now to join our team
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognize the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability.
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include:
Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers
And more... We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.
For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities.
We see inclusion as a conscious commitment and diversity as a vital strength.
By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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