Woolworths Limited | Itsm Digital Release
vor 7 Stunden
Career Opportunities: ITSM Digital Release & Change Management Lead (1016980) Requisition ID 1016980 - Posted - WooliesX - NSW - Full-time - Information Technology
We are Woolworths Group, a community of 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand.
Our shared Purpose is 'to create better experiences together for a better tomorrow'.
This fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace.
What you'll do
Change & Release Management Oversight: Manage process updates, align with Woolworths Group policies, ensure processes are fit for purpose, and oversee all logged Requests for Change (RFCs) while validating risk assessment, planning, testing, and controlled releases.
Continuous Improvement & Automation: Drive process efficiency through CI/CD automation, integration in SDLC, and apply DevOps principles, including industry success metrics (e.g., DORA, Flow) and process KPI/OKRs.
Coaching & Collaboration: Consult and coach change requesters, coordinators, implementers, and project teams while maintaining alignment with tribes, squads, and cross-functional governance practices.
Strategic & Operational Leadership: Lead key forums (e.g., blameless retrospectives), manage E2E agile release management, and ensure alignment with Digital Technology's strategic goals and objectives, including human-centered process design.
Toolset & Process Enhancements: Create and manage ITSM tool enhancements (e.g., ServiceNow), perform UAT/BVT, and ensure end-to-end integration across business processes and systems, including continuous improvements to service management.
What you'll bring
Expertise in Agile, DevOps, and Service Management: Extensive experience in agile and DevOps environments, including managing complex release trains, on-demand microservices, and applying ITIL 4 practices in IT change and release management.
Skills in Digital Transformation & Process Automation: Proficient in digital adoption, process design, Lean methodologies, Human-Centered Design, and automation with tools like ServiceNow ITSM/ITOM, Atlassian products, Azure DevOps, and GitHub Actions.
Leadership and Communication: Strong leadership, coaching, and training abilities, with the capability to articulate messages clearly to diverse audiences, make sound decisions under pressure, and maintain a customer-focused mindset.
Holistic and Analytical Approach: Forward-looking with experience in designing reports, Service Design, Transition, and Operations, enabling better business decision-making and seamless service delivery.
Qualifications and Technical Knowledge: Certified in ITIL 4 and Agile practices, with over 8 years of experience in service management, along with advanced skills in tools like ServiceNow and working knowledge of DevOps and test automation frameworks.
What you'll Experience
Work from Anywhere - A progressive and flexible 'Work from Anywhere' policy that gives you more control over your work, life and wellbeing.
Team Discounts - Team discounts across our range of Woolworths Group brands and a robust rewards program that celebrates and incentivises purpose-driven work.
Parental Leave - 12 weeks paid parental leave for primary caregivers.
Woolworths Group will also continue to pay superannuation for up to 12 months (subject to relevant caps) while the Team Member is on parental leave (paid or unpaid).
4 weeks paid leave for secondary caregivers.
Wellness - Access to Sonder, which provides free confidential 24/7 personalized financial, medical safety, psychological or physical support for team members and their families.
Please note that the Woolworths support office is closed for the festive season from 21 December 2024.
We will return on Monday 6 January 2025 and will review your application after this date.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realizing our purpose of better together for a better tomorrow.
We recognize the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via #LI
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