Woolworths Limited | Hardware Engineer Lead
Vor 7 Tagen
Requisition ID 1015443 - Posted - Cartology - NSW - Full-time - Information Technology
Cartology is one of Australia's leading retail media businesses, powered by the Woolworths Group.
We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow.
With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.
Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.
Be nothing but yourself in a culture that is inclusive and innovative.
Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group.
Join Cartology at exciting times of major expansion and growth Deliver the future of retail media solution platforms Attractive package and flexible working environment What you'll do
As a Hardware Engineering Lead, your main responsibility is to manage, develop, and optimize the onsite and remote support of Hardware across the network.
This role will be required to work closely with the internal and external support team to ensure the onsite installation and support of the Hardware is seamless.
This also includes being accountable for the support processes of the hardware through repair and maintenance of a large digital screens network.
Your role includes cultivating relationships with various stakeholders and internal teams, overseeing service delivery, enhancing operational efficiency, and advocating for improvements to optimize user experience and satisfaction.
Strong Experience with hardware selection, installation and support of Digital Screens.
Be a key stakeholder in the Infrastructure design and Implementation of digital screen networks, ensuring seamless integration with existing systems.
Build and nurture relationships with Internal and external teams and departments, vendors, and other relevant parties to ensure smooth and efficient service delivery.
Oversee Hardware support operations with a keen emphasis on preserving the highest standards of service quality.
Ensure strict adherence to Service Level Agreements (SLAs) or Operational Level Agreements (OLAs) by both internal teams and vendors, facilitating consistent and top-tier service delivery.
Establish, monitor, and improve Hardware support systems and processes to maintain high-quality service levels.
Identify opportunities for automation to enhance service delivery efficiency.
Support Hardware technical incident triage process, troubleshooting, and resolution processes to minimize service disruptions and maintain operational efficiency.
What you'll bring
To be successful in the role, you need to demonstrate:
Proven experience in a similar role, such as a Subject Matter Expert in Hardware Deployments and Support ideally within in Digital Display field.
Strong Experience with basic troubleshooting hardware faults and understanding of hardware components.
Strong Hardware technology support skills across a Retail environment and ability to identify opportunities for automation and efficiency improvements.
Familiarity with content management systems for digital signage.
Be able to travel onsite across the Hardware network in Australia and New Zealand.
Strong understanding of IT service management frameworks, like ITIL, deployment support, incident management and problem-solving, preferably within an ITSM tool.
Hands-on experience with Windows/Linux/Mac OS environments.
Practical experience in managing vendor relationships and service level agreements.
What you'll experience
A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
The opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.
Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.
Provisions to allow cashing out of leave and purchasing additional leave.
Access to Sonder.
Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
Endless possibilities with Woolworths Group
We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – 'to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow.
We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
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