Application Support Engineer
vor 12 Stunden
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Step into a dynamic role where you'll be the driving force behind cutting-edge software solutions
As an Application Engineer, you'll take charge of configuring, implementing, training, and testing both new and existing corporate software.
You'll play a key role in delivering seamless software upgrades, integrations, and enhancements that keep our systems at the forefront of innovation.Dive deep into system development, troubleshooting, and improvement, where you'll diagnose and resolve complex issues, ensuring smooth project delivery and minimising disruptions.
Be part of exciting strategic transformation initiatives, and help shape the future of our business systems
Key ResponsibilitiesLead System Upgrades & Innovations: Take the lead in planning and executing system upgrades to unlock new features and improve capabilities, driving enhanced service continuity.Ensure Seamless Operations: Maintain flawless day-to-day administration and operations of business systems, ensuring everything runs smoothly and efficiently.Collaborate & Drive Results: Partner with vendors and stakeholders to ensure systems are in line with business goals, meeting every requirement.Code the Future: Develop new program logic for innovative applications and refine the logic of existing ones, always striving for improvement and optimisation.Implement Transformational Changes: Make impactful changes to enterprise business systems following robust change management protocols to ensure smooth integration.Stay Ahead of the Curve: Keep your finger on the pulse of emerging industry trends that are shaping the future of business systems.Document & Share Knowledge: Contribute to developing and maintaining comprehensive knowledge base articles, user manuals, and documentation to support users and internal teams.Problem-Solving Hero: Uncover the root causes of issues and quickly resolve them, keeping stakeholders informed and ensuring minimal impact.Enhance and Evolve: Lead the development and implementation of system enhancements, creating solutions that meet the evolving needs of our internal users.General ResponsibilitiesBe a Leader: Inspire your colleagues by promoting a culture of collaboration, empowerment, and pride in your work.Commit to Safety: Play a role in fostering a safe environment for all, ensuring all children are protected, and work diligently to create a safe workplace for everyone.Occupational Health & Safety ResponsibilitiesTake proactive care for your own and others' health and safety in the workplace.Report hazards, incidents, near misses, and injuries immediately and support the organisation's commitment to OH&S compliance.Ensure staff undertaking tasks are well-trained and properly authorised.Contribute to the development of safe work procedures, and actively support Return-to-Work planning for employees.Risk ManagementActively engage in risk management practices, complying with relevant policies and procedures to protect the organisation and its stakeholders.Accountability and Extent of AuthorityManage resources, provide expert advice, and support policy development within your area of expertise.Make impactful decisions that affect the quality and cost of projects and programs, working within clearly defined objectives.Have your voice heard in policy development, providing valuable insights into best practices and improvements.Judgement and Decision-MakingLeverage your specialised knowledge to apply proven techniques to new challenges and situations.Enjoy guidance and support when needed, with the freedom to innovate and refine processes.Management SkillsMaster time management, prioritisation, and organising your workload to meet goals efficiently, ensuring deadlines are always met.Lead by example when it comes to implementing personnel practices and fostering a culture of safety, development, and equal opportunity.Interpersonal SkillsBuild strong relationships with clients, colleagues, and stakeholders, ensuring smooth collaboration across departments.Work effectively with internal teams and external partners, solving problems and driving solutions.Specialist Skills and KnowledgeUse your expertise in theoretical or scientific disciplines to apply the right principles and techniques to business systems.Understand the long-term vision of the functional unit and the wider organisation, contributing to the realisation of these goals.For those managing resources, familiarity with budgeting techniques will be an advantage.Inherent Physical RequirementsComfortable using a computer and collaborating remotely.Ability to drive a vehicle as required.Qualifications and ExperienceA degree or diploma with relevant work experience; OR lesser qualifications with substantial relevant experience; OR significant hands-on experience in a similar role.Proven track record in application configuration and development, with strong ability to design, implement, and optimise software solutions. #J-18808-Ljbffr
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