Inbound Sales Consultant
Vor 2 Tagen
Why Join Us? Flexible team environment within a dynamic, supportive cultureStrong career development opportunitiesHybrid work arrangements that support work-life balanceAbout the Employer:
Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth, and care services to more than 700,000 Australians. Today, while we've grown to a company of more than 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members, and the community. We support your Real Wellbeing so you can better support our members' and customers' wellbeing journey
About the Role:
In this role, you will play a vital part in supporting the growth of our health fund. You will primarily engage with our members to explain the value of health insurance and why our health fund is the right choice for them. With a customer-centric approach, you'll make personalised recommendations to meet the diverse needs of our members at different life stages.
Working in the Customer Retention Team, your responsibilities will include:
Connecting with members through both inbound and outbound calls to reduce churn and improve retentionAssisting members with cover reviews by conducting in-depth needs analysis and recommending suitable coverage optionsSupporting customers, including overseas visitors, with their health insurance decisions and ensuring long-term satisfactionDriving initiatives to reduce the number of members switching to competitors or dropping out of private health insurance altogetherEach call will be unique, allowing you to deliver exceptional service while using your strong questioning and needs analysis skills. You don't need to be an expert in health insurance—we'll provide full training. What matters most is your willingness to learn, retain new information, and communicate it effectively.
This role offers flexibility to work from home, with occasional visits to the head office. You'll work a rotating roster between 8:30am and 6:00pm AEST, Monday to Friday.
About You:
You are a people-oriented individual who thrives in a busy, team-driven environment. You're confident, empathetic, and eager to provide excellent customer service. In addition, you'll bring the following skills and experience:
Proven customer service experience, ideally in a contact centre environmentAbility to quickly build rapport and show empathy over the phoneStrong sales and retention skills, with experience in objection handlingExcellent computer skills and the ability to navigate various systemsAbility to meet and exceed targets and KPIsStrong problem-solving and analytical skillsA team player who understands the importance of individual performancePrevious experience working from home is highly desirableUnderstanding of compliance and regulatory requirementsA genuine hunger for growth and development, with a passion to build your skillsetTo succeed in this role, you'll need reliable and fast broadband (NBN or ADSL) and confidence in using various IT software. All necessary equipment will be provided if required.
What's in it for You? Flexible hybrid work arrangements in Melbourne, fostering collaboration and work-life balanceAccess to DFP Learning for your professional developmentJoin an industry leader with over 40 years of experience in wellbeing servicesBe part of a supportive and inclusive team culturePlease note Our client is an Equal Opportunity Employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
This role starts 13 January 2025 and runs through the rate review period until May 2025. If this sounds like the right opportunity for you, apply now or send your CV to Harley at ******. Join an impactful team during this exciting phase
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via******or1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy viahttps://www.dfp.com.au/about-us/policies.Do not submit any sensitive personal information in your resume.
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