Community Engagement Officer

vor 4 Wochen

Sydney, Österreich Transgrid Vollzeit

Fantastic new opportunity for a Community Engagement Officer
High performing, diverse, inclusive, and supportive organisation
Proudly making a difference with the transition to renewable energy
Based in Sydney, Eastern Creek or Wagga Wagga
Competitive salary and benefits
Award winning Family Friendly organisation
The Opportunity Transgrid is leading the transition to Australia's clean energy future.
The traditional coal system is nearing the end of its life, to be replaced by wind and solar generation.
As we re-wire the network to enable the transition to renewables, we continue to deliver safe and reliable electricity to millions through a growing transmission network which traverses properties owned by approximately 17,000 landowners.
Transgrid has been working to improve social licence and customer service levels through its 'landowner commitments project'.
The project has improved processes by which staff can record, manage and track commitments made to members of the community.
The Officer is central to the successful implementation of the landowner commitments project.
The role will assist landowners potentially impacted by Transgrid's existing network, Class B/ Network Solutions Projects and Major Projects.
In your role as Community Engagement Officer you will be an excellent communicator with good people skills.
You will work with other internal business units to ensure community and stakeholder enquires, complaints and commitments are correctly triaged, recorded, managed and closed out within departmental KPIs.
The role requires ability to follow company processes and procedures with regards record keeping and data management.
You will advocate for the community resolving community and landowner concerns in a timely manner.
The role requires strong time management, record keeping, public relations and negotiation skills.
It is well-suited to a person with the ability to effectively negotiate and communicate with the community, internal subject matter experts and external stakeholder organisations.
You will be responsible for producing monthly reports on the number and progress of enquires, complaints and commitments.
You will need to work with the Senior Engagement Manager to continuously improve and identify:
process improvements to make the landowner commitment process more efficient, looking at ways to reduce the time taken to respond to and close out enquires, complaints and commitments;estimated cost savings from a centralised landowner commitment process and identify any improvements to further enhance the social acceptance of Transgrid's operations.You will also be responsible for planning, coordinating and delivering engagement activities to ensure Transgrid and its contractors can access easements and transmission infrastructure to perform essential works, while meeting community expectations and enhancing social license to operate.
Skills & Experience Tertiary qualifications in Communications, Public Relations, Community Engagement OR professional experience in a related community or public-facing role.
Solid demonstrated experience working in a community engagement or public facing role.Practical experience in dealing with difficult customers and resolving conflict.Excellent negotiation skills and diplomacy.Excellent verbal and written communication skills.Strong record keeping and data management skills.Ability to follow existing company processes and procedures.Proven ability to effectively communicate with a broad spectrum of people including landowners, members of the public, advocacy groups and government officers.Proven ability to establish and maintain effective working relationships.Ability to work independently and as part of a team to achieve results to meet deadlines.Excellent track record of achievement.Accreditation in IAP2 practices is desirable.Hold a current Australian driver's licence.Recognition & Reward In return for your hard work we have numerous benefits and initiatives to support you personally and professionally including but not limited to private health insurance discount, motor vehicle lease plan, career development support, study assistance program and workplace flexibility.
Continue to make it happen for your career, and for the millions of Australians who rely on our services every day.
Our vacancy close dates may be subject to change, we will assess applications as they are received.
We do not accept agency introductions as Transgrid operates a direct sourcing model.
Transgrid is committed to Health and Safety, the Environment, Equal Employment Opportunity, Diversity and Ethical Practices.
All applicants are expected to demonstrate an understanding of and commitment to these areas.
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