Program / Product Manager, After Market Services, Australia Team
Vor 2 Tagen
Are you passionate about driving sustainability and optimizing customer experiences?
Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste.
We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns.
The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore.
The role is highly visible, and it'll require someone who is motivated to make a big impact.
You'll have the opportunity to make a significant impact on our operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver tangible results.
As a Product / Program Manager, you'll:Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer ReturnsCollaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvementContribute to strategic planning and present complex topics to senior leadershipLeverage data-driven insights to make informed decisions and drive innovationBuild and maintain strong relationships across multiple internal teams The ideal candidate for this role will have proven skills in managing complex Programs or business, a strong understanding of making data-driven decisions, bringing new ideas to market, influencing others, and launching / optimizing processes from an operational and Tech POV.
They'll have a demonstrated ability to build strong relationships, and deliver results under ambiguity.
They have an entrepreneurial spirit, are able to roll up their sleeves (can be scrappy), and be creative and innovate in order to generate a best-in-class product design tailored to AU and SG customers and deliver results.
Finally, a successful candidate must be able to work across multiple internal teams, leverage existing Amazon resources, and influence even without direct authority.
Key job responsibilitiesDefine and implement strategies for Programs and Products, emphasizing financial recovery from Customer ReturnsAnalyze and optimize current Programs and Processes based on business prioritiesPartner with cross-functional teams to develop long-term visions and strategiesParticipate in business planning and reviews with executive representativesEffectively communicate complex topics to senior leaders to align on approaches A day in the life
As a Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement.
You'll collaborate with team members to brainstorm innovative solutions and develop action plans.
Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects.
You'll also have the opportunity to present your findings and recommendations to senior leadership, contributing to the overall success of the AMS team.
About the team
Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process.
We're a diverse group of professionals who are passionate about innovation and customer satisfaction.
We foster a collaborative environment where ideas are shared freely, and team members are encouraged to think creatively to solve complex challenges.
Basic Qualifications5+ years of product management experienceExperience managing technical products or online servicesExperience in product, program, or project management in leading cross-functional teams in delivery of major new products or servicesKnowledge of SQL and VBA at an advanced levelExperience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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