Maintenance Support Officer
vor 1 Monat
A03 Maintenance Support Officer - Call Centre ASAP Start - 3 months with possible extension $46.27 + super per hour Queensland State Government contract Cannon Hill - work close to home The Role Fantastic opportunity to join this great team environment in a Call Centre as a Maintenance Support Officer.
You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government housing properties.
Your duties will include: Arranging responsive maintenance for Government Housing Properties Answering or making customer calls to address their maintenance needs.
Engaging with callers to confirm or clarify information and calming angry customers, as needed.
Appropriately using software, databases, scripts, and tools Understanding and striving to meet or exceed call centre metrics.
Providing consistent customer service You The successful candidate will have a minimum of 6 months call centre experience and will be able to demonstrate the following: Proven experience in a call centre environment Problem-solving and de-escalation skills Exceptional customer service, active listening and verbal and written communication skills Strong time management and decision-making ability Able to collaborate and work in a team.
Microsoft Office Skills in Excel, Word and Teams Insurance or property maintenance experience is highly regarded.
Apply To be considered for this position, please apply below with your cv and cover letter in Microsoft word format.
Alternatively, email Louise Clark directly at or call me on .
Please note, only shortlisted candidates with relevant experience will be contacted#J-18808-Ljbffr
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