Hr Systems And Experience Lead

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.SCOPEFinancialNilWorking RelationshipsInternal relationships – all levels within the business inclusive of Executive Leadership Team, Group Leadership Team (GLT), Front Line Leadership Team (FLT), Belron Group Employees and People and Leadership teamExternal Relationships – Belron Workday Team, External Auditors, consultants, and representatives as requiredSpan of ControlNo direct reportsQUALIFICATIONSEssential3+ years of experience in HRIS administration, HR technology, or related fieldsFamiliarity with HR processes such as recruitment, onboarding, payroll, performance management and employee benefitsDesirableBachelor's degree in Human Resources, Business Administration, or a related fieldHRIS certification(s) (e.g.
Workday, SAP, etc)EXPERIENCE AND ATTRIBUTESEssentialAbility to manage data with high accuracy and ensure system integrityComfortable working with various HR technologies and understanding the integration of these systemsStrong analytical, problem-solving, and troubleshooting skillsExcellent communication skills and ability to work with both technical and non-technical teamsProficiency in use of Microsoft Office SuiteExcellent in customer service, attention to detail, organisational skills, ability to meet deadlinesWillingness to learn new HR systems and processes as technology evolvesDesirableExperience with WorkdayExperience with processing and running PayrollKEY RESULT AREASHR Systems Management & SupportMonitor system performance and identify areas for improvements and implement enhancements to optimise Workday functionalityContinually focus on Workday set up and processes to create great user experienceCoordinate with Belron Workday team to optimise the systemServe as primary point of contact for system issues, working closely with stakeholders, Belron Workday team and if needed external vendors to resolve issuesGenerate reports, dashboards, and summaries for key stakeholders, and providing training for stakeholders to self-serveMaintain accurate data in WorkdayWork closely with the OD team to have the system support key processes like Talent Review and Performance, to provide support, deliver solutions and system enhancementsAssist with audits and ensure compliance with data governance policiesBe familiar with Payroll systems and work closely with the Payroll team to maximise set up/integration between payroll and HR systemsEnsure HR systems comply with legal, regulatory, and organizational data protection standardsEmployee ServicesProvide coaching and instructions to managers and employees on how to use Workday, maintaining user guides and customise for O'Brien purposeDrive and promote a culture to champion WorkdayBe a great relationship builder, have fun while you work and be someone others love working alongsideDemonstrate O'Brien ValuesOccupational Health & SafetyFollowing safe work procedures established by O'Brien.Following the OH&S directions of your direct supervisor and O'Brien Management.Wear and maintain any personal protective equipment that is required to control exposure to hazards in the workplace, as directed by your supervisor or as described in O'Brien OH&S procedures.Using other safety and emergency equipment provided in the workplace as directed or as required in the O'Brien OH&S procedures.When required, assisting your supervisor and other workers in the risk assessment of workplace hazards.Report workplace hazards to your direct supervisor.Report injury or illness arising from workplace activities.COMPETENCIES AND ATTRIBUTESDelighting the CustomerViews everyone as a customerPuts self in the customer's shoesGives reassurance, e.g.
"you have come to the right place, we will sort it out for you"Clarifies complex customer situationsTakes pleasure in each customer being satisfiedTakes personal responsibility for resolving customer problems and complaintsHandles difficult customer issues by remaining calm, polite and suggesting possible solutionsMaintain, monitors and assess the provision of services of standardsChallenge poor service standardsPassionate and ResoluteTakes full ownership of issues, e.g.
says "I am owning this"Is driven by targets and wants to be successfulWorks harder/ redoubles effort to ensure delivery at times of pressureHelps others to understand the need for changeSells change positivelyDoes not panic and stays calm and re-prioritises under pressureChallenges any bad practicesPersists in the face of problemsDemonstrates a desire to exploit sales opportunitiesGreat CommunicationIs available and approachablePasses on information using appropriate method of communicationKeeps communication short/ directStates own case and opens up a dialogueListens attentively to others and their opinionsEncourages others' participation in meetingsInitiates two way discussionPresents an argument positively and responds constructively to questioningDeveloping Self and TeamIs open to new learningIs not afraid to ask for help/ adviceIs self-critical and thinks about how to improveParticipates in training with a positive attitudeActs on feedbackGives tips/ advice to team members to help performanceSpeed, Decision, ActionKnows and checks the relevant business dataTakes control, looks at all jobs/resources to gain a business unit overviewKnows the full picture behind every jobMakes quick decisionsLooks at other optionsMakes decision consistent with facts/logicTakes a "Do it, Do it Now" approachSeeks other views when unsureDriving ImprovementHas a real enthusiasm for improvementWants to improve the business unit size/ performanceEncourages ideas among the teamAnalyses relationship between income and costSuggests new ideas to business customersPlanning and EfficiencyPuts extensive time into pre-planningDevelops clear plans for daily/ weekly activitiesPlans activity systematicallyCommunicates regular updates to all team membersIf you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Apply NowAt O'Brien, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.Privacy: To review and consider your application, O'Brien collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.
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