This Is An It Support Group | Hr Systems And Experience Lead

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.

SCOPE Financial Nil Working Relationships Internal relationships – all levels within the business inclusive of Executive Leadership Team, Group Leadership Team (GLT), Front Line Leadership Team (FLT), Belron Group Employees and People and Leadership team External Relationships – Belron Workday Team, External Auditors, consultants, and representatives as required Span of Control No direct reports QUALIFICATIONS Essential 3+ years of experience in HRIS administration, HR technology, or related fields Familiarity with HR processes such as recruitment, onboarding, payroll, performance management and employee benefits Desirable Bachelor's degree in Human Resources, Business Administration, or a related field HRIS certification(s) (e.g.
Workday, SAP, etc) EXPERIENCE AND ATTRIBUTES Essential Ability to manage data with high accuracy and ensure system integrity Comfortable working with various HR technologies and understanding the integration of these systems Strong analytical, problem-solving, and troubleshooting skills Excellent communication skills and ability to work with both technical and non-technical teams Proficiency in use of Microsoft Office Suite Excellent in customer service, attention to detail, organisational skills, ability to meet deadlines Willingness to learn new HR systems and processes as technology evolves Desirable Experience with Workday Experience with processing and running Payroll KEY RESULT AREAS HR Systems Management & Support Monitor system performance and identify areas for improvements and implement enhancements to optimise Workday functionality Continually focus on Workday set up and processes to create great user experience Coordinate with Belron Workday team to optimise the system Serve as primary point of contact for system issues, working closely with stakeholders, Belron Workday team and if needed external vendors to resolve issues Generate reports, dashboards, and summaries for key stakeholders, and providing training for stakeholders to self-serve Maintain accurate data in Workday Work closely with the OD team to have the system support key processes like Talent Review and Performance, to provide support, deliver solutions and system enhancements Assist with audits and ensure compliance with data governance policies Be familiar with Payroll systems and work closely with the Payroll team to maximise set up/integration between payroll and HR systems Ensure HR systems comply with legal, regulatory, and organizational data protection standards Employee Services Provide coaching and instructions to managers and employees on how to use Workday, maintaining user guides and customise for O'Brien purpose Drive and promote a culture to champion Workday Be a great relationship builder, have fun while you work and be someone others love working alongside Demonstrate O'Brien Values Occupational Health & Safety Following safe work procedures established by O'Brien.
Following the OH&S directions of your direct supervisor and O'Brien Management.
Wear and maintain any personal protective equipment that is required to control exposure to hazards in the workplace, as directed by your supervisor or as described in O'Brien OH&S procedures.
Using other safety and emergency equipment provided in the workplace as directed or as required in the O'Brien OH&S procedures.
When required, assisting your supervisor and other workers in the risk assessment of workplace hazards.
Report workplace hazards to your direct supervisor.
Report injury or illness arising from workplace activities.
COMPETENCIES AND ATTRIBUTES Delighting the Customer Views everyone as a customer Puts self in the customer's shoes Gives reassurance, e.g.
"you have come to the right place, we will sort it out for you" Clarifies complex customer situations Takes pleasure in each customer being satisfied Takes personal responsibility for resolving customer problems and complaints Handles difficult customer issues by remaining calm, polite and suggesting possible solutions Maintain, monitors and assess the provision of services of standards Challenge poor service standards Passionate and Resolute Takes full ownership of issues, e.g.
says "I am owning this" Is driven by targets and wants to be successful Works harder/ redoubles effort to ensure delivery at times of pressure Helps others to understand the need for change Sells change positively Does not panic and stays calm and re-prioritises under pressure Challenges any bad practices Persists in the face of problems Demonstrates a desire to exploit sales opportunities Great Communication Is available and approachable Passes on information using appropriate method of communication Keeps communication short/ direct States own case and opens up a dialogue Listens attentively to others and their opinions Encourages others' participation in meetings Initiates two way discussion Presents an argument positively and responds constructively to questioning Developing Self and Team Is open to new learning Is not afraid to ask for help/ advice Is self-critical and thinks about how to improve Participates in training with a positive attitude Acts on feedback Gives tips/ advice to team members to help performance Speed, Decision, Action Knows and checks the relevant business data Takes control, looks at all jobs/resources to gain a business unit overview Knows the full picture behind every job Makes quick decisions Looks at other options Makes decision consistent with facts/logic Takes a "Do it, Do it Now" approach Seeks other views when unsure Driving Improvement Has a real enthusiasm for improvement Wants to improve the business unit size/ performance Encourages ideas among the team Analyses relationship between income and cost Suggests new ideas to business customers Planning and Efficiency Puts extensive time into pre-planning Develops clear plans for daily/ weekly activities Plans activity systematically Communicates regular updates to all team members If you meet the above criteria and you're seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
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At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.
O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Privacy: To review and consider your application, O'Brien collects personal information.
To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use .

Agencies: O'Brien does not accept unsolicited resumes or outreach from recruiting agencies.
Absent a signed agreement and approval from O'Brien to submit candidates to a specific requisition, we will not approve payment to any third party.

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