Sr. Technical Analyst, Employee Experience

vor 5 Stunden


Melbourne, Österreich New Corp Vollzeit

Sr. Technical Analyst, Employee Experience - News CorpPosition Title: Sr. Technical Lead Analyst, Employee Experience (Melbourne, Australia)Hybrid Role – 3 days in officeJob Summary:The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with technology. This position requires close collaboration with the ServiceNow platform/service management teams to analyse and improve search analytics, virtual agent analytics, and content management for the Carousel. Additionally, the role will involve performing technical business analysis for ServiceNow Catalog work intake and overseeing the execution of the service request catalogue process and procedures.The ideal candidate will possess technical expertise, strong communication skills, and effective interpersonal abilities. They will work alongside a team of experienced developers and business analysts, collaborating with internal teams to deliver customer-facing business solutions, primarily utilising Customer Workflow, Service Desk/Field Services, and Customer App Engine features of ServiceNow.Key Responsibilities:Utilise ServiceNow platform to analyse search analytics and optimise search results for employees.Analyse virtual agent analytics to identify opportunities for improving employee experience.Manage and update content for the Carousel to ensure it is relevant and up-to-date.Translate business requirements into technical specifications for ServiceNow Catalogue work intake.Develop, test, and implement ServiceNow Catalogue enhancements and integrations.Collaborate with stakeholders to identify and prioritise enhancements to the ServiceNow platform.Create and maintain documentation related to ServiceNow configuration and enhancements.Participate in the full software development lifecycle, including requirements gathering, design, development, testing, and maintenance.Conduct feasibility analysis, develop action plans to mitigate risks identified.Perform impact analysis, create high/low level design specifications, enhance ServiceNow modules, customise functionalities according to customer specific requirements.Perform validation activities based on identification, debugging, validation, and defect diagnosis.Analyse incoming issues, close defects per the agreed Service Level Agreement timelines.Provide support and troubleshooting for ServiceNow applications, workflows, and reports.Measures:ServiceNow platform adoption rate.Search analytics improvement rate.Continuous Service Improvement (CSAT) and content management satisfaction rate.ServiceNow Catalogue work intake processing time.Qualifications:Bachelor's degree in Computer Science or related field.ServiceNow Certified System Administrator.2+ years of experience in ServiceNow platform administration and configuration.Experience in search analytics, virtual agent analytics, and content management.Strong analytical and problem-solving skills.Excellent communication and collaboration skills.Experience with Agile methodology and working in a cross-functional team environment.If you are passionate about improving the employee experience and enjoy working with technology, we encourage you to apply for this exciting opportunity to join our team.Job Category:News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world. The company comprises businesses across a range of media, including: news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-tv distribution in Australia.Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/VetsFor any questions or concerns on our website, please contact ******.
#J-18808-Ljbffr



  • Melbourne, Österreich New Corp Vollzeit

    Sr. Technical Analyst, Employee Experience - News CorpPosition Title: Sr. Technical Lead Analyst, Employee Experience (Melbourne, Australia) Hybrid Role – 3 days in office Job Summary: The Sr. Technical Lead Analyst for Employee Experience will be responsible for enhancing the overall employee experience with technology. This position requires close...

  • Sr Actuarial Analyst

    vor 3 Monaten


    Melbourne, Österreich Aig Vollzeit

    At AIG, we are reimagining the way we help customers to manage risk.Join us as a Sr.Actuarial Analyst to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in ActuarialActuarial professionals with expertise in quantitative analysis, insurance pricing, loss reserving, and...

  • Sr Actuarial Analyst

    vor 2 Monaten


    Melbourne, Österreich Tideri Jobbörse Vollzeit

    At AIG, we are reimagining the way we help customers to manage risk.Join us as a Sr.Actuarial Analyst to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Actuarial Actuarial professionals with expertise in quantitative analysis, insurance pricing, loss reserving, and...

  • Sr Actuarial Analyst

    vor 2 Monaten


    Melbourne, Österreich Aig Vollzeit

    At AIG, we are reimagining the way we help customers to manage risk.Join us as a Sr.Actuarial Analyst to play your part in that transformation.It's an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Actuarial Actuarial professionals with expertise in quantitative analysis, insurance pricing, loss reserving, and...


  • Melbourne, Österreich Clsa Global Markets Pte Ltd Vollzeit

    Sr.Support Analyst, FIX Connectivity, ITPosition Description This role is part of the Global FIX connectivity team responsible for handling FIX connectivity requests from clients, vendors, brokers, and exchanges.Key Areas of Responsibilities Daily trading operations support for various trading desks of High Touch & Low Touch cash Equities, SWAP desk, and F&O...


  • Melbourne, Österreich Clearcompany Vollzeit

    A Technical Business Analyst is required to support our financial services team in Docklands. The successful candidate will possess strong technical skills, risk, compliance and data remediation ability to work effectively within a Banking & Financial Services team.Client DetailsOur client is an esteemed financial institution with over 7000 employees. They...


  • Melbourne, Österreich Clearcompany Vollzeit

    A Technical Business Analyst is required to support our financial services team in Docklands.The successful candidate will possess strong technical skills, risk, compliance and data remediation ability to work effectively within a Banking & Financial Services team.Client Details Our client is an esteemed financial institution with over 7000 employees.They...

  • Technical Analyst

    vor 2 Monaten


    Melbourne, Österreich Study Select Vollzeit

    How to Become a Technical Analyst in Australia: careers in ITDefinition of a Technical AnalystThe role of a Technical Analyst is both dynamic and rewarding, offering professionals the opportunity to bridge the gap between technology and business needs.These analysts play a crucial role in understanding and interpreting complex technical information, ensuring...


  • Melbourne, Österreich Amazon Vollzeit

    Sr. Technical Program Manager, Denied Party ScreeningAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our mission is to prevent "denied entities" from transacting with Amazon businesses. We build automatic mechanisms to detect and prevent prohibited transactions with the "denied entities" using a...


  • Melbourne, Österreich Michael Page Australia Vollzeit

    Exciting projectAttractive daily rateAbout Our ClientOur client is an esteemed financial institution with over 7000 employees. They are committed to providing top-tier financial services and are recognised for their progressive approach within the industry. Based in Docklands, they operate on a global scale, serving a diverse range of clients.Job...


  • Melbourne, Österreich Michael Page Australia Vollzeit

    Exciting projectAttractive daily rateAbout Our Client Our client is an esteemed financial institution with over 7000 employees.They are committed to providing top-tier financial services and are recognised for their progressive approach within the industry.Based in Docklands, they operate on a global scale, serving a diverse range of clients.Job Description...


  • Melbourne, Österreich Macquarie Group Vollzeit

    This is a Technical Business Analyst role with one of the leading companies in AU right now 🔥 -- Macquarie Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Macquarie Group 🧐🧐Join our Commodities and Global Markets Business on a large-scale transformation...


  • Melbourne, Österreich Buscojobs Vollzeit

    Cyber Technical Analyst Local Peoples is seeking enthusiastic and talented Cyber Technical Analyst in the ACT to join our team as embedded members with our prestigious Government client.As the Cyber Engagement section's body of work increases, our Government client is seeking eager Cyber Technical Analysts to join their high-performing and fast-paced ICT...


  • Melbourne, Österreich Fluent Commerce Vollzeit

    Technical Business AnalystApplication Deadline: 31 January 2025Department: Software EngineeringEmployment Type: Permanent - Full TimeLocation: AustraliaReporting To: Sharon WongDescriptionAs a Technical Business Analyst at Fluent Commerce, you will catalyse positive business outcomes throughout the product lifecycle.From early discovery to launch and beyond,...


  • Melbourne, Österreich Amazon Vollzeit

    Sr. Technical Program Manager, INTech LATAMThe Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions/systems,...

  • Technical Analyst

    vor 4 Wochen


    Melbourne, Österreich Coles Supply Chain Vollzeit

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands.At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamOur Technology team is the backbone of the business,...


  • Melbourne, Österreich Tideri Jobbörse Vollzeit

    Sr. Technical Program Manager, INTech LATAM The Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil.Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions/systems,...


  • Melbourne, Österreich Pyramid Global Technologies Vollzeit

    About the job Technical Business AnalystJob Description for Technical Business Analyst in Sydney/Melbourne/Brisbane.Experience Required:Tertiary qualifications in IT, Business or associated field (Desired)Minimum 7 years experience in a business/system analyst role (Banking domain-Mandatory; anyone with Risk, Compliance & Legal experience will also be highly...


  • Melbourne, Österreich Amazon Vollzeit

    Sr.Technical Account Manager, Media SpecialistJob ID: 2846827 | Amazon Web Services Singapore Private LimitedMedia Specialist TAMs work across all AWS Elemental media products and apply their product knowledge to key customer projects during the specification, development, deployment, and acceptance phases to deploy video workflows.Media Specialist TAMs work...


  • Melbourne, Österreich Buscojobs Vollzeit

    About the Role We are looking for a skilled Technical Business Analyst with experience in integration projects to join a high-profile public sector initiative.This role requires an analytical thinker who can bridge technical requirements with business needs and support seamless integration between complex systems.The successful candidate will work with...