Duty Manager
vor 1 Monat
Company Description
This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection.
Hyde is more than a brand, it's a state of mind.
HYDE HOTEL DUBAI Hyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Hotel Dubai, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.
Hyde Hotel Dubai, a five-star hotel, opened their doors in Q4 2021.
The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa – the tallest building in the world.
Hyde Hotel Dubai features three incredible culinary experiences including the Mediterranean concept, Cleo Mediterráneo, contemporary Japanese from Katsuya, hand-crafted burgers from Hudson Tavern.
Also on the property is The Perq, a coffee concept, a lobby lounge, and Hyde pool & lounge as well as a spa, male/female salon, fitness center, a swimming pool and retail area.
The hotel's public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio.
Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.
Job Description
Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognitionAssist the Front Office Manager in all aspects of his/her dutiesEnsure repeat guests and other VIPs receive special attention and recognitionControl room availability, room types, accuracy of room count and rate categoriesMaximize occupancy, revenue & average rate while maintaining high service standardsLiaise with Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered toLiaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are metBe aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried outKnow system recovery proceduresInterpret computer reports and compile relevant statistics for front officeApprove upgrades and special amenities in absence of managerMaintain inter-departmental relationships to ensure seamless customer serviceInspect frequently for cleanliness and orderliness of the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrivalPrepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movementsMaintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearanceWork with the HR Manager to ensure productive departmental performanceWork with Finance in the preparation and management of the department's budgetAdhere to OH&S policies and procedures and ensure all direct reports do the sameQualifications
Good organisational skillsGood level of engagement with residentsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity, dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Front Office OperationsMust be a self-starter, coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferred#J-18808-Ljbffr
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