Regulatory Operations Officer
vor 1 Tag
Role Title – Regulatory Operations Officer Branch and Division: Fair Trading Licensing, Business Relationships Location: Parramatta (Hybrid working arrangements considered)Term: Up to 30th June 2026 Grade: Clerk Grade 5/6 Closing Date: Monday January 6th 2025 (9:59am) Please note, due to Christmas Shutdown, shortlisting for this role will commence in the new year once the advert closes on January 6th 2025.About the role: An exciting opportunity has arisen within the Digital Engagement & Transition Team, we are seeking to fill a temporary Regulatory Operations Officer role with a focus on the timely and proactive remediation of licensing data.
We are in a period of transitioning licences and authorisations to the Licence NSW platform and changing the way we are working.
This role requires someone with proven experience in data remediation work and has a thorough understanding of GLS and Licence NSW data fields.
You will have the ability to collaborate with colleagues across Fair Trading Operations and Government Technology Platform to ensure effective delivery of functionality aligned with business needs to meet end to end customer outcomes.
About you: We are looking for a motivated and energetic candidate to be part of a high functioning, dynamic team supporting business readiness for the delivery of Licence NSW.
As a Regulatory Operations Officer, you will be responsible for leading the proactive analysis of Licensing data, data preparation activities, providing recommendations based on business knowledge and key data remediation tasks.
This role is responsible for: Facilitating appropriate business outcomes by applying relevant knowledge, legislation, policies, and procedures Responding to complex enquiries regarding business data Providing advice and recommendations on data quality and applying remediation at the source.
Responding flexibly to ensure the achievement of multiple pieces of work with tight deadlines, balancing competing demands and priorities Developing and maintaining specialised knowledge, techniques, and skills to deliver a high-quality service Reviewing and analysing complex matters, report new or emerging risks or trends, and contribute to changes and strategies to achieve business outcomes To be successful in this role, you will: Knowledge of Fair Trading Licence schemes, and Licensing business functions Experience and knowledge with Licence NSW and GLS products Possess outstanding organisational and time management skills and the ability to prioritise accordingly to meet strict deadlines Thrive in a busy work environment while also supporting colleagues to achieve their outputs, and pride yourself on attention to detail Be able to quickly acquire and apply technical and specialist knowledge to meet project outcomes Strong engagement capabilities and the ability to quickly build positive working relationships across a range of stakeholders Self motivation, initiative and experience driving projects to completion Excellent communication skills and a strong ability to influence and negotiate productive discussions to achieve effective solutions Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment please contact Vanessa Stanghieri via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday January 6th 2025 (9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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