Client Services Representative
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Client Services RepresentativeApply locations North Sydney, New South Wales, Australia
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: December 13, 2024 (13 days left to apply)
Job requisition id: R1453695
IQVIA is looking for a Client Service Representative in Sydney NSW, to be part of our Client Service team, ensuring client support needs are met.
Reporting to the Associate Director of Client Services, this position ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship.
You will communicate effectively with various levels in the organization, demonstrate problem solving, analytical and strong customer service skills and will have the ability to maintain and develop relationships in a diverse business environment.
This position is a 12 month fixed term contract, working both in the office and from home.
January 2025 start date.
Responsibilities: Support Key Account Manager/Account Manager with the management of an account.
Ensure fulfillment of contract specifications by validation of approved Pricing Schedule and submitting requests for additional client purchases.
The Client Service Representative must ensure the delivery of services meets the customer's specifications, including accuracy, timeliness and quality.Expand use of IQVIA services to maintain revenue and maximise use of IQVIA platforms.Support the rollout and use of client self-service tools.
Take ownership of all client support requests and allocate cases appropriately, ensuring all internal departments are aligned and collaborating.
Provide regular updates to clients for all their support needs, ensuring the desired outcome for the client is achieved.Provide training and support to clients in the use of our Web-based, Client self-service portal for managing data content for all Information Offerings.Research, analyse, and respond to client queries that will require an in-depth understanding of the client, specific business line, and/or therapeutic market.Conduct service meetings at client sites.Competencies/Skills/Abilities: Bachelor's degree in Science or related discipline (or equivalent) and a minimum of two (2) years of related work experience requiredBroad knowledge of the Pharmaceutical industryExceptional analytical skills, demonstrated by the ability to solve problems and communicate solutionsAbility to use tools/BI platforms to analyze data and address client queriesBroad knowledge of the concepts, practices and procedures of the client service representative fieldHigh levels of initiative and ability to multitaskDemonstrated ability to develop and maintain relationships in a diverse business environmentMeeting facilitation, presentation and training experience preferredKnowledge of IQVIA products/business or previous Pharma experience preferredIf you are interested please apply and a member of the Talent Acquisition team will be in touch.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
About UsIQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities.
No matter your role, everyone at IQVIA contributes to our shared goal of improving human health.
Thank you for your interest in growing your career with us.
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