Team Manager, Customer Due Diligence
vor 4 Wochen
How will I help?
This role exists to manage and lead Customer Due Diligence Team within Financial Crime Surveillance that deliver compliance and customer outcomes across all Westpac Group brands.
Customer Due Diligence Team conducts review on multiple triggers as required by the group standards.
Key to this role's success is being proficient and understanding the life cycle of review from trigger level to customer decision level.
The role also requires managing performance and implementing capability development strategies for Team Members.
The Team Manager ensures team members are following Westpac Group protocol, policies and procedures when completing all tasks, whilst also identifying opportunities for continuous improvement.
The Team Manager plays an integral role in the facilitation and development of a cohesive team environment and is responsible for ensuring the effective management of all business processes, people, risks and dependencies across the team What's in it for me?
You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
Experience and knowledge across Anti Money Laundering / Counter Terrorism Finance & Sanctions Operations Understanding of overall business processes, support systems and tools – including AOM practices People management experience Ability to utilise business metrics to manage operations and drive efficiency Knowledge and application of compliance and legislative requirements Understanding and applying the principles of risk management What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ******
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