E-Commerce Customer Service Agent
vor 3 Wochen
BruntWork | Part time: less than 35 paid hours per week
Work Timezone - Must be a City eg London AEST - Melbourne Remote Job Industry Other Job DescriptionThis is a remote position.
Role Name: E-commerce Customer Service Agent Schedule: Part-time, 20 hours per week Monday to Friday, 9:00 AM to 1:00 PM AEST (but can be flexible on hours) Client Overview Join a trailblazing Australian e-commerce company at the forefront of eco-friendly innovation.
This dynamic business is revolutionizing the green economy with sustainable products and a commitment to environmental stewardship.
As a rapidly growing player in the eco-friendly market, they're seeking passionate individuals to support their mission and contribute to a greener future.
Job Description Embark on an exciting career opportunity that blends customer service excellence in the thriving eco-friendly e-commerce sector.
This role offers a unique chance to immerse yourself in the world of sustainable products while honing your skills in customer relations, e-commerce operations, and digital marketing.
You'll be at the heart of customer interactions, managing inquiries across multiple channels and ensuring a seamless shopping experience.
Additionally, you'll provide crucial support to management, gaining invaluable insights into the operations of a successful green business.
This position is ideal for those looking to make a meaningful impact while developing a diverse skill set in a rapidly evolving industry.
Responsibilities Deliver exceptional customer service through email, chat, and phone channels Efficiently manage orders, returns, and exchanges using cutting-edge e-commerce platforms Engage with customers and grow brand presence through social media management Resolve logistics-related queries and issues, ensuring smooth order fulfillment Provide personal assistance to management, supporting key business operations Stay updated on eco-friendly product lines and industry trends Contribute to improving customer satisfaction and loyalty Manage customer service tickets through Reamaze platform Monitor stock levels and check orders at fulfillment centers Implement and improve customer service systems and processes
Requirements Proven experience with customer service platforms (e.g., Zendesk, Freshdesk) Familiarity with e-commerce systems such as Shopify or WooCommerce Excellent written and verbal communication skills in English Quick learner with the ability to adapt to new tools and technologies Strong problem-solving skills and attention to detail Efficient time management and ability to prioritize tasks effectively Knowledge of social media best practices and engagement strategies Basic understanding of e-commerce logistics and order fulfillment processes Passion for sustainability and eco-friendly products Ability to work remotely and maintain productivity in a home office environment Flexibility to potentially increase working hours based on performance and business needs Sales and e-commerce product knowledge (preferred) Passion or interest in homewares and design (preferred) Willingness to learn and master the Reamaze customer service platform Ability to quickly grasp stock management and order checking processes Additional Information The company uses Reamaze for customer service, which integrates with Shopify, Gmail, Facebook, Instagram, and other platforms.
Training will be provided on the Reamaze system, but candidates who can quickly learn and improve processes are highly valued.
Knowledge of stock levels and order checking at fulfillment centers is crucial but can be learned on the job.
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