Customer Experience Partner
vor 1 Monat
OpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. This isn't just about the part you play in our business; it's about the change you can make in our world.Let's create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.We OfferIn Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day.Having substantial operations in over 130 countries, we work across continents, across cultures, and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.And much more:Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.Flexible Workplace Policy and working hours.Access to internal training opportunities.Excellent benefits to employees, including a competitive pension scheme and health insurance.Key ResponsibilitiesManage and monitor the end-to-end shipment process.Coordinate with various stakeholders in shipment process handling.Orchestrate the overall flow of an end-to-end shipment.Provide value to customers through effective business solutions by having good business knowledge/process understanding.Resolve queries with shippers/customers/key account managers/other stakeholders, ensuring timely resolution and response.Maintain a customer-centric approach, helping to avoid errors and take preventive measures to eliminate repetition.Prepare and submit all documents in a timely and accurate manner, keeping internal/external stakeholders informed of the status.Responsible for cross-selling/up-selling and customer retention.Adhere to processes and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.Identify deviations in processes compared to IOPs and share proactively with the customer and reporting head.Respond to all inquiries in a timely and accurate manner and escalate difficulties as defined in SOPs/IOPs.Maintain effective and proactive communication by regularly participating in conference calls with clients to enable seamless process flow.Record and report performance to provide suitable recommendations on service delivery wins and failures.Work with the KCMs/commercial team to establish and strengthen customer relationships.Comply with specific customer SOPs and monitor respective KPIs.Execute reports or other tasks assigned by Team Leader/Manager.We are looking forSolid experience with logistics/supply chain and related areas.Good knowledge of and experience with logistics companies and supply chain management operations, from both origin and destination.Fluency in English and Portuguese (mandatory). Spanish/French will be a plus.Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.Stakeholder management skills and relationship building.Passion to drive closures and high-level customer service orientation – Customer Centricity.Result orientation.Team player – works together with others in the business unit to achieve results, fosters teamwork.Good understanding of operational processes.Conveys a sense of urgency and drives issues to closure, persists despite obstacles.Positive and proactive attitude.
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Customer Experience Coordinator
vor 3 Monaten
Perth, Österreich Virgin Experience Days Limited VollzeitAbout UsFor almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over...
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Customer Engagement Advisor
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Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLEReporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Engagement Advisor
vor 3 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries. This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Engagement Advisor
vor 3 Monaten
Perth, Österreich Customer Labs VollzeitWOW Recruitment is looking for a Customer Service Representative to join an internationally renowned Visual Communications Supplier business with a presence in multiple countries.This role offers the opportunity to build on your customer service career.ABOUT THE ROLE Reporting to the Customer Engagement Manager you will ensure timely and professional...
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Customer Experience Consultant
vor 2 Monaten
Perth, Österreich Government Of Western Australia Department Of Health VollzeitUnit/Division: Health Support Services - Customer ExperienceHello, are you… An innovator?A problem solver?A team player?A customer focused thinker?Committed to helping others?Interested in contributing to the health of all Western Australians? This is an exciting time for HSS and we're looking for adaptable, motivated, and resilient people to join our...
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Customer Experience Consultant
vor 2 Monaten
Perth, Österreich Government Of Western Australia Department Of Health VollzeitUnit/Division: Health Support Services - Customer ExperienceHello, are you… An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians?This is an exciting time for HSS and we're looking for adaptable, motivated, and resilient people to join our...
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Customer Experience Specialist
vor 3 Wochen
Perth, Österreich Westrac VollzeitFull timeAt WesTrac, we're made for more of what matters most.More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work-life balance you've always wanted.More development opportunities, with WesTrac's own in-house RTO - 50737, access to your own guided learning platform and a range of pathways...
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Perth, Österreich Tideri Jobbörse VollzeitOpportunity At Maersk, we are pioneers in logistics.We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.This isn't just about the part you play in our business; it's about the change you can make in our world.Let's...
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Customer Experience Coordinator
vor 3 Monaten
Perth, Österreich Whitman County Public Health VollzeitAbout Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria.Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective.We've crafted over...
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General Manager
vor 4 Stunden
Perth, Österreich Partner VollzeitAbout Perth Airport Perth Airport is Australia's Western Hub connecting the people, businesses and communities of Western Australia with the rest of Australia and the world.Operating 24 hours a day, seven days a week throughout the year, Perth Airport plays a significant role in providing economic, social and cultural benefits to West Australians.Perth...
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Customer Experience Agent
vor 2 Monaten
Perth, Österreich Mynrma VollzeitAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star...
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Customer Experience Operator
vor 1 Monat
Perth, Österreich 13Cabs VollzeitWe are looking for multiple operators to join our Victoria Park team.25th November, 2024Join our dynamic team at 13Cabs and Swan Taxis at our Victoria Park office as a Call Centre Operator. If you thrive in fast-paced environments, we want you!Our Call Centre Operators:Answer customer calls and book taxis.Skillfully dispatch drivers for efficient...
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Customer Experience Technician
vor 1 Monat
Perth, Österreich Fisher & Paykel Appliances Ltd VollzeitCustomer Experience TechnicianApply locations: Perth, AustraliaTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: REQ-20344The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are...
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Customer Experience Technician
vor 2 Monaten
Perth, Österreich Fisher & Paykel Appliances Ltd VollzeitCustomer Experience TechnicianApply locations: Perth, AustraliaTime type: Full timePosted on: Posted 5 Days AgoJob requisition id: REQ-20344The Role Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage.Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are...
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Senior Customer Experience Specialist
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Perth, Österreich This Is An It Support Group VollzeitPosted Date: 21 Dec 2024Location:Perth Precinct, WA, AUAt WesTrac, we're made for more of what matters most.More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work-life balance you've always wanted.More development opportunities, with WesTrac's own in-house RTO - 50737, access to your own...
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Customer Experience Technician
vor 2 Monaten
Perth, Österreich Fisher & Paykel Appliances VollzeitThe Role Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage.Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous, and...
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Customer Experience Technician
vor 2 Monaten
Perth, Österreich Tideri Jobbörse VollzeitThe Role Fisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage.Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous, and...
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Customer Experience
vor 2 Monaten
Perth, Österreich Tideri Jobbörse VollzeitAbout InDebtedInDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt.Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.Founded in...
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13Cabs | Customer Experience Operator | Perth
vor 1 Monat
Perth, Österreich Tideri Jobbörse VollzeitWe are looking for multiple operators to join our Victoria Park team.25th November, 2024 Join our dynamic team at 13Cabs and Swan Taxis at our Victoria Park office as a Call Centre Operator.If you thrive in fast-paced environments, we want you!Our Call Centre Operators: Answer customer calls and book taxis.Skillfully dispatch drivers for efficient...
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Marketing Executive
vor 1 Monat
Perth, Österreich Stockland VollzeitWe currently have an opportunity for a motivated Marketing Executive - Customer Experience to join the team at Stockland Baldivis and Harrisdale shopping centres in Perth, Western Australia.To be successful in this role you will implement creative and engaging customer experiences supporting the centre's marketing strategy and plans.You will also partner...
