Customer Success Manager
vor 3 Monaten
Role: Customer Success Manager (APAC). Location: Sydney or Melbourne, Australia (Remote/Hybrid).
Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance.
We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry.
We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients.
At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities.
We serve some of the largest financial institutions globally and are expanding our footprint very fast.
As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.
Role mission: You will be responsible for building deep relationships with our customers by hand holding them through the user journey, understanding their needs, and making sure that they're getting the most out of CUBE's products.
Responsibilities: Customer Advocacy: Act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction. Product Expertise: Develop a deep understanding of CUBE's products and services.
Provide clients with expert guidance on best practices and how to leverage our solutions to meet their regulatory needs. Value Realization: Work with clients to define success metrics and demonstrate the value of CUBE's solutions.
Conduct regular check-ins and business reviews to ensure clients are achieving their goals. Issue Resolution: Proactively identify and address any issues or challenges clients may face.
Coordinate with technical support and other internal teams to resolve problems promptly and effectively. Customer Retention: Develop and execute strategies to drive customer retention and reduce churn.
Identify opportunities for upselling and cross-selling additional products and services. Training and Education: Conduct training sessions and webinars to educate clients on new features, product updates, and best practices.
Create and maintain educational resources and documentation. Feedback Loop: Collect and analyze client feedback to inform product development and improve customer experience.
Share insights and recommendations with product and development teams. Performance Tracking: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management.
Use data-driven insights to refine customer success strategies. What we're looking for: Relevant bachelor's degree in Business or relevant discipline, or at least 5 years' experience in a Customer Success role (ideally within financial services or big 4 consultancies). Experience with enterprise scale B2B products. Risk and regulatory knowledge useful. Comprehensive experience with data. NPS experience. Facilitation of workshops. Complex stakeholder management and matrix experience. Confident, problem solver, analytical, logical and naturally customer orientated. Why Us? Globally, we are one of a kind CUBE are a well-established market leader within Regtech (we were around before Regtech was even a thing
), and our category-defining product is used by leading financial institutions around the world (including Revolut, Citi, and HSBC).
Growth & progression: Last year we grew by more than 50% and our growth journey is just getting started
We are a dynamic, fast-paced workforce that is always seeking ways to accelerate our people, processes, services and products.
We hire ambitious people that want to make a difference, share their ideas, "make it happen" and find better, smarter ways of working.
Our future is shaped by our employees, so if you're someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn't be a better time to join us
Internationally collaborative culture: With more than 400 CUBERs across 11 locations in Europe, the Americas and APAC, collaboration is key to our success.
We are a diverse workforce united by a shared desire to reshape the world of regulatory compliance and make an impact.
We champion sharing knowledge with colleagues from all over the world, in order to deliver the best results.
Innovative breakthrough technology: CUBE is an innovator.
We pioneered the use of AI in the field of regulatory change and our state-of-the-art, cutting edge technology is helping financial services firms from all over the world, solve complex compliance challenges.
You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that will reshape the world of regulatory compliance.
Work life balance: CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment.
We host monthly in-person meet-ups as a chance to get-together, share ideas and collaborate with other teams but we are advocates for remote working and we believe working remotely provides freedom to innovate, create and unlock global talent.
Whilst our teams operate on a remote-first basis, we do appreciate that everybody is different, so we offer a number of credits per month for those that prefer to work within a shared office space occasionally.
#J-18808-Ljbffr
-
Customer Success Manager
vor 3 Monaten
Sydney, Österreich Smartly.Io Group VollzeitAre you passionate about being at the forefront of the ever-evolving social advertising industry?Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Momentus Technologies Group VollzeitInterested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals...
-
Customer Success Manager
vor 2 Wochen
Sydney, Österreich Box VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Box -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Box 🧐🧐**WHY BOX NEEDS YOU:** We are looking for a Customer Success Manager who understands the value of...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Macquarie Technology Group VollzeitAbout us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government.Locally owned and operated, with an industry-leading customer service model,...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Aircall VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Aircall -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Aircall 🧐🧐**About the Team:** Customer Success is at the heart of Aircall. Our mission is to empower...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich WOW Recruitment VollzeitWOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing fintech company in Sydney.Their continued growth plans see the critical need for a Customer Success Manager.Approximately $70k - $75k per year + Super + Comms A diverse and vibrant international environment Social events - including Ping Pong...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Macquarie Technology Group VollzeitAbout usWe're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally!Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model,...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Box VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Box -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Box 🧐🧐**WHY BOX NEEDS YOU:** We are looking for a Customer Success Manager who understands the value of...
-
Customer Success Manager
vor 3 Monaten
Sydney, Österreich Intuit Inc. VollzeitIntuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.The Customer Success team within our Global Customer Solutions organization is focused on engaging and...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Connecteam VollzeitThis is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Connecteam -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Connecteam 🧐🧐Our business management platform helps thousands of businesses thrive by taking away the...
-
Customer Success Manager
vor 21 Stunden
Sydney, Österreich https:www.linkedin.comcompany21314 VollzeitHelping careers take flight.Reshaping an industry.Enable your career to be Made on Duck Creek WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on...
-
Customer Success Manager
vor 1 Tag
Sydney, Österreich Sofico Nv VollzeitThe RolenRelational DevelopmentnIn this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned.You will conduct regular meetings to review progress, address challenges, and plan future actions.Implementing a governance model to manage relationships and commercial activities post...
-
Customer Success Manager
Vor 2 Tagen
Sydney, Österreich User Testing Company VollzeitWe're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective.Working at UserTesting, you will be empowered to help organizations discover the human...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Duck Creek Technologies VollzeitHelping careers take flight.Reshaping an industry.Enable your career to be Made on Duck CreekWHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on...
-
Customer Success Manager
vor 1 Tag
Sydney, Österreich https:www.linkedin.comcompany21314 VollzeitHelping careers take flight.Reshaping an industry.Enable your career to be Made on Duck CreekWHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry.We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Lifeworks VollzeitCustomer Success Manager Full-Time Role About Us: TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing physical,...
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Logicalis Australia VollzeitLogicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team. This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions. If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you!What you...
-
Customer Success Manager
vor 1 Monat
Sydney, Österreich Logicalis Australia VollzeitLogicalis Australia is seeking a passionate Customer Success Manager to join their dynamic Sydney team.This role focuses on building strong client relationships, driving customer satisfaction, and ensuring the successful adoption of our solutions.If you're customer-centric, results-driven, and ready to make an impact, we'd love to hear from you!What you will...
-
Customer Success Manager
vor 1 Tag
Sydney, Österreich Sofico Nv VollzeitThe RolenRelational DevelopmentnIn this role, you will foster strong relationships with customers at all levels, ensuring their strategic and operational goals are aligned.You will conduct regular meetings to review progress, address challenges, and plan future actions.Implementing a governance model to manage relationships and commercial activities post...
