Client Service Manager
vor 4 Wochen
Client Services Manager Locations: Arcare Malvern East, Arcare Nirvana, Arcare Parkview
About Arcare As one of Australia's leading aged care providers, we have 50 residences in QLD, NSW, and VIC, with more on the way
Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.
Backed by a dedicated team of over 7000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.
Benefits Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much moreAllowances: Uniform, meals, shift and public holidaysPaid Training and Development daysReward & Recognition programs including CEO incentives and National AwardsEmployee Assistance ProgramAbout the Role The Client Service Manager is responsible for the effective execution of appropriate sale and admission functions, promoting the Arcare brand, and building/strengthening relationships with key referrers in the region.
The Client Service Manager is accountable for achieving maximum occupancy and Refundable Accommodation Deposits (RAD) sales while providing support to the Victorian State Manager – Client Services in the development of operational initiatives.
Role Objectives: Effective execution of appropriate sale and admission functionsAchieve maximum occupancy and RAD salesImprove Arcare's market position and achieve financial growth in the regionSupport the Victorian State Manager – Client Services in operational initiativesModel and demonstrate knowledge of Arcare's Values, Relationship-centered model of care, and Senses-frameworkYour Primary Functions will include: Conduct residential tours as requiredMaintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997Negotiate with families to achieve favourable financial outcomes for ArcarePrepare Resident Agreements prior to admissionEnsure all data is current and up-to-date on the CRM systemLiaise with Residence Managers regarding admissions to ensure high presentation standardsReport activities and initiatives to the Victorian State Manager - Client ServicesUndertake in-service training on the Arcare model of careBuild effective relationships with hospitals, social workers, and placement agenciesEngage with the local community through presentations to local organisationsOrganise and host functions to promote Arcare homes in the Malvern areaSkills & Experience Required Proven experience in a Sales and/or Customer Service positionDemonstrated experience in business developmentCurrent Police Clearance and Statutory Declaration for working in Aged CareBroad understanding of issues faced by the elder communityWell-developed interpersonal and communication skillsAbility to work independently with minimal supervisionSound organisation and computer skillsReady to Apply If you think this role is the right fit for you, we invite you to apply.
Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain).
Arcare values diversity within our workforce and is an equal opportunity employer.
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