Genphysio | Client Services Manager
vor 17 Stunden
Full time
About Gen Physio
Having operated across Queensland for almost 10 years and having an expanding presence in Melbourne, the team at Gen Physio takes pride in being a provider of exceptional allied health care to the community.
What do Gen Physio Clinicians do?
Our team of Clinicians provides mobile community-based care to clients across a variety of settings including schools, childcare centers, aged care, in-home, parks, and many more areas.
We support services including Physiotherapy, Speech Pathology, Occupational Therapy, Exercise Physiology, Podiatry, and Dietetics.
Our Support Office is the engine room of the business to ensure our clients are provided with an exceptional experience from the moment they book their appointment and that our Clinicians are given all the support they need to provide the highest level of care.
We are excited to welcome applicants to apply for the role of Client Services Manager - this integral role will provide leadership and support to a small but agile team of Client Services Coordinators whilst also fostering continuous improvement and optimization of our client experience.
Core duties of the Client Services Manager:
Lead and support a team of Client Services Coordinators to achieve their set KPIs and uphold a high standard of performance.
Provide exceptional customer service to Gen Physio clients when calls and enquiries come through.
Monitor all incoming and outgoing workflows to ensure work is distributed and actioned in an appropriate timeframe.
Support our Clinicians and Team Managers with daily queries.
Ensure client data is accurate and up to date.
Ensure client referrals, waitlist tickets, and general enquiries are actioned in an appropriate timeframe.
Provide phone support to new and existing clients and stakeholders through inbound and outbound calls.
Be the escalation point for any client-related complaints or feedback.
Provide weekly and monthly data metrics to support performance within the team.
How Gen Physio can support you:
Hybrid working model - allocated work from home days and early finish on a Friday at 2.30pm
Guided onboarding process to ensure you feel comfortable and supported in your role.
Birthday leave - enjoy your special day on us
Discounted access to Allied Health services.
This role will be a perfect fit if you:
Have a minimum of 3 years previous experience in a call-center/high functioning client services environment (highly desirable).
Experience in leading and supporting team members (essential).
Have high-level problem-solving and communication skills.
Have the proven ability to demonstrate initiative in prioritizing your workload.
Have your own reliable vehicle and stable home internet.
Would you like to know more about whether a role at Gen Physio is right for you?
Please feel free to contact Kym from People and Culture via email: to learn more about this opportunity.
To see more of what our Gen Physio Team gets up to, be sure to check out our social media: Instagram: @gen_physio
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a client services manager?
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