Genphysio | Client Services Team Lead

vor 22 Stunden


Melbourne, Österreich Tideri Jobbörse Vollzeit

Competitive Salary Package + Hybrid work options
Gen Physio Clinicians provide mobile community-based care to clients across a variety of settings including in homes, schools, childcare centers, aged care, parks, gyms and so many more areas - there is never a dull moment in community care
We support services including Physiotherapy, Speech Pathology, Occupational Therapy, Exercise Physiology, Podiatry and Dietetics.

Our Support Office team ensure our clients are provided with an exceptional experience from the moment they book their appointment and that our Clinicians are given all the support they need to provide the highest level of care.

We are so excited to welcome applicants to apply for the role of Client Services Team Lead - this integral role will provide leadership and support to our Client Services Coordinators, whilst also fostering continuous improvement and optimization of our client experience.

Key Responsibilities: Lead and support a team of Client Services Coordinators to achieve their set KPIs and uphold a high standard of performance.
Provide exceptional customer service to Gen Physio clients when calls and enquiries come through.
Monitor all incoming and outgoing workflows to ensure work is distributed and actioned in an appropriate timeframe.
Support our Clinicians and Team Managers with daily queries.
Ensure client data is accurate and up to date.
Ensure client referrals, waitlist tickets and general enquiries are actioned in an appropriate time frame.
Provide phone support to new and existing clients and stakeholders through inbound and outbound calls.
Be the escalation point for any client-related complaints or feedback.
Provide weekly and monthly data metrics to support performance within the team.
Benefits: Hybrid working model - work from home days and early finish on a Friday at 2.30pm
Guided onboarding process to ensure you feel comfortable and supported in your role.
Birthday leave - enjoy your special day on us
Discounted access to Allied Health services.
Minimum Requirements: Minimum 3 years previous experience in a call-center/high functioning client services environment (highly desirable).
Experience in leading and supporting team members (essential).
High-level problem-solving and communication skills.
Proven ability to demonstrate initiative in prioritizing your workload.
Own a reliable vehicle and have stable home internet.
Would you like to know more about whether a role at Gen Physio is right for you?
Please feel free to contact Kym from People and Culture via email: to learn more about this opportunity.

To see more of what our Gen Physio Team gets up to, be sure to check out our social media: Instagram: @gen_physio
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Services Team Leader?
What's your expected annual base salary?
Gen Physio are national leaders in the mobile allied health space, providing in-home health care services across South East Queensland and Melbourne.

Established in 2015, we began with the vision to help generations of people within our community from children to the elderly.
Our humble beginnings and mobile service model have allowed us to continue helping more people and changing lives around the country.

To make our service convenient and easily accessible for all members of the community, we deliver treatment within the home or at a location that suits your client best, whether that be the local gym, pool or even in a school setting.

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