Service Desk Team Lead
Vor 6 Tagen
About the Company :A dynamic and client-focused organization committed to delivering exceptional IT support and solutions.Driven by a strong culture of teamwork, innovation, and adherence to core values.A trusted partner in the IT industry, known for fostering trust and long-term client relationships.About the Role :The Service Experience Lead plays a pivotal role in ensuring the delivery of excellent Level 1 support.
You will lead by example, overseeing ticket management, escalation, and client processes.
As the first point of contact for the L1 team, your technical expertise and leadership will drive service excellence and team performance.Experience Required :Minimum 3 years of professional work experience in the IT industry.At least 2 years of experience in an MSP or Cloud provider environment.Proficiency in Microsoft 365, including user management, security, and email support.Networking, servers, VPNs, and desktop applications (Microsoft Suite).ITSM tools and Incident / Problem Management processes.PC hardware, network printers, and related devices.Role Accountabilities :Support Excellence :Ensure SLAs are met and ticket hygiene is maintained.Focus on first-call resolution and provide timely responses to client requests.Evenly distribute team workloads and assist in technical work.Ensure adherence to Incident and Problem Management processes.Leadership :Mentor, guide, and provide feedback to engineers.Foster trust and build positive relationships within the team.Assist in the hiring process and ensure team adherence to processes and procedures.Benefits :Competitive salary package.Opportunities for professional growth and development.A supportive work environment that values collaboration and innovation.Work in a dynamic and technology-driven organization with a strong client focus.#J-18808-Ljbffr
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Buscojobs | Service Desk Team Leader
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Buscojobs | Aps6 Service Desk Team Leader
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Central Coast, Österreich Tideri Jobbörse VollzeitThe Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
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Central Coast, Österreich Tideri Jobbörse VollzeitService Desk Team Leader This position is offered as a permanent job, with a growing, stable and exciting company who offer promotion from within.It is a hybrid role, with 2 days in the Perth office (Scotland).The IT Service Desk is the central point of contact for all IT related incidents and service requests.The role of the Service Desk Team Leader (SDTL)...
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It Service Desk Team Leader
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It Service Desk Team Leader
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Central Coast, Österreich Tideri Jobbörse Vollzeit*2x Ongoing vacancies in Canberra.A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melbourne.Overview of the Team The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance,...
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