Client Care Team Leader
vor 1 Woche
Client Care Team Leader Apply your customer service skills in a unique environment.Use your compassionate nature to work with an empathetic team.Work for a market leader with great benefits and a strong workplace culture.Join a team in a unique environment using your customer service, administration, and leadership skills in pet aftercare, where you will excel in providing and delivering empathetic support to our clients to honor their pets.
InvoCare is an industry leader within the funeral industry, currently operating over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore, and growing.
Forming part of the wider InvoCare Brand, Patch & Purr is a leading provider of pet cremation services in Australia with a national footprint.
We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families, with our expert teams guiding them every step of the way.
Duties of a Client Care Team Leader: Provide professional pet aftercare services with compassion and empathy.Manage client enquiries across various platforms.Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery.Assist clients during viewings and collection of ashes with professionalism and empathy.Prepare client viewing rooms and ensure they are up to high standards.Manage client payments across payment services like ZipPay, Afterpay, and Vet Pay.Ensure accurate and timely data entry of client and veterinary information.Lead and motivate the client care team to deliver exceptional service standards.Train and mentor new team members, ensuring alignment with company values and processes.Monitor and manage team performance, providing feedback and support for continuous improvement.Oversee the scheduling and delegation of tasks to ensure efficient team operations.Resolve escalated client concerns promptly and professionally.About you: Exceptional customer service skills; you're an effective and clear communicator.Proven leadership skills with the ability to guide and inspire a team.Intermediate Microsoft Suite experience.Strong organizational skills and thrive in a clean and tidy environment.An ability to handle deceased pets in a professional manner when required.Ability to effectively manage multiple tasks.Maintain a positive and professional attitude whilst under pressure.Benefits of joining InvoCare: You may not have considered this industry before, but we provide vital services to families that help them celebrate the lives of those they loved.
Our staff live our values every day and experience the gratitude that comes with offering such a meaningful service.
The benefits you can receive include:
Reward and recognition programs.Tailored induction and training programs.Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.Networking opportunities across the business and with peers.Birthday and paid parental leave.Free access to Employee Assistance Program.We are a diverse workplace and equal opportunity employer.How to Apply: InvoCare is proud to provide our employees with a quality work environment and opportunities for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more about careers at one of the InvoCare brands, please visit our careers page: InvoCare Careers.
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