Lead Client Manager
Vor 2 Tagen
$110k – $130k OTE (Depending on Experience)Utilizer is an Australian-owned Energy Consultancy with the mission of helping businesses, large and small, navigate through the complex energy transition to cleaner and more sustainable renewable energy.Trusted by some of the largest businesses in Australia, Utilizer provides a comprehensive suite of high-quality energy management services to over 10,000 business locations across Australia and New Zealand, and quickly growing.
Our current engagement includes many exciting energy projects, including several national large-scale renewable projects.About the Role:As a fast-growing company in a high-demand, recession-proof industry, Utilizer offers a unique opportunity to tangibly shape the future of our organization.The Lead Client Manager plays a pivotal role in delivering exceptional client engagement and service across the organisation.
This role is responsible for leading all client management activities, providing strategic oversight and operational leadership across both corporate and non-corporate accounts.
The position is instrumental in driving client retention, revenue growth, and overall satisfaction, ensuring alignment with Utilizer's values and strategic objectives.This role requires a strategic, client-focused vision and hands-on operational management to align client engagement with company values.
Previous success in propelling B2B relationships in the energy sector will be critical to your success.Flexible working arrangementsA unique position that provides an escape from the typical corporate culture and bureaucracyFamily-oriented culture with understanding and support for personal commitmentsAnnual salary reviews based on performanceFurther incentives potentially available based on depth of relevant experience and capabilityParticipation in regular social eventsChristmas shutdown periodOpportunities for career growth and ongoing professional developmentDuties & Responsibilities:Lead the implementation and continuous improvement of Utilizer's Client Management strategy to ensure exceptional client outcomes.Oversee Corporate Account Management, maintaining high standards, operational efficiency, and performance excellence across the team.Drive client retention and revenue growth for corporate accounts, strategically delegating accounts where appropriate.Work with the management team to execute the Client Management strategy, fostering teamwork and shared success.Manage key client relationships, ensuring growth and high-quality service delivery.The Ideal Candidate:We seek a results-oriented leader with strong expertise in client management, strategic relationships, and a passion for delivering exceptional value and outcomes.5+ years of experience in account management, with a proven track record of propelling successful B2B relationships in the energy or consulting sectors (mandatory).Strong strategic mindset with the ability to devise and implement impactful customer retention and growth plans (highly regarded).Strong leadership and team management skills, with a track record of inspiring and mentoring high-performing teams (highly regarded).Excellent communication skills with the ability to collaborate effectively with internal and external stakeholders.Skilled proficiency in the use of Microsoft Word, Excel and PowerPoint with day-to-day experience in using CRM tools (Zoho preferably).If you're a results-driven leader with B2B energy experience seeking a role where you can make a real impact, we encourage you to apply.
Click 'apply now' and submit your resume and a cover letter highlighting your experience and why you're the perfect fit for this position.We look forward to hearing from you
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