Financial Assistance Specialist
Vor 2 Tagen
Start your adventure with ZipOur Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.
The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If you're excited at the prospect of developing your collaborative, analytical and communication skill sets in addition to working with one of the biggest pioneers in Fintech, Zip is the perfect home for you.Cool stuff you'll be working onReporting directly to the Financial Assistance Team Leader, you'll be:Providing support to our financial distress customers and agreeing on a reasonable repayment option in-line with our internal financial hardship policy and processes.Overseeing the management of hardship cases, including reviewing and assessing requests for hardship assistance, providing options to the customer, offering case-by-case solutions and monitoring agreements for adherence.Performing all administrative duties related to ensuring efficiency.Assisting multiple clients, responding to queries in a timely and professional manner, solving customers' problems, and providing excellent service.Working with customers and/or their financial counsellors to make workable solutions that are the best outcome for both parties.Supporting the team with the management of Vulnerable Customer cases to ensure fair and appropriate treatment and adherence to internal policies.Working with the Team Leaders of Collections to update systems and policies, monitor results, and input into strategic development.Assisting in the Internal Disputes Resolution and External Disputes Resolution (Australian Financial Complaints Authority) processes including conciliation, reporting requirements, and preparations of documentation to the Team Lead.Being resilient, empathetic, collaborative, detail-oriented, and self-motivated with excellent organisational, time, and project management skills.What you'll bring to the teamZipsters work with a broad range of tools, languages, and platforms, and our skills and experiences all look a little different.
What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:2+ years experience within collections/financial hardship or experience in a similar role or have transferable skills from a customer-facing role.Understanding of the debt collection processes and financial assistance policy and procedures.Sound knowledge and familiarity with relevant regulatory requirements including ACCC debt guidelines and NCCPA.Strong negotiation and communication skills.Sound problem-solving capabilities.Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team.What you'll get in returnAs we write this next exciting chapter in our story, we will continue to move at pace and embrace change.
For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.Zip is a place where you'll get out exactly what you put in.
When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.25 days paid leave annually, including birthday leave and quarterly wellbeing days.16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers.Family support policies including miscarriage bereavement leave and domestic violence leave.Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass.2 days paid volunteering leave, 2 days study leave, and 2 days religious or cultural leave per year.Fee-free Zip products, and discounts with Zip merchant partners (AU).Team social events, epic offices, free breakfast daily, and weekly free lunches (Sydney and Melbourne).Be a part of a team that reflects the diversity of our customersWe pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.Equally, we're committed to ensuring our recruitment processes are accessible and inclusive.
Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.And finally…get to know usZip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together, and Change the Game - guide us in everything we do.We are a proud 2025 Circle Back initiative employer and will respond to every applicant.
#J-18808-Ljbffr
-
Financial Assistance Specialist
Vor 2 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with ZipOur Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitStart your adventure with ZipOur Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers. The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Accountant
vor 1 Monat
Sydney, Österreich Shift Financial VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
Risk Financial Economic Crime Specialist
Vor 2 Tagen
Sydney, Österreich Dll - Financial Solutions Partner - Part Of Rabobank VollzeitThe FEC specialist is responsible for completion of Customer Due Diligence and Enhanced Customer Due Diligence tasks, investigation and clearance of alerts, Transaction Monitoring, identification of risks associated with complex legal structures, adherence to team KPIs, meeting department Service Level Agreements (SLAs), Quality Assurance, sharing financial...
-
Zip Co | Financial Assistance Associate
vor 10 Stunden
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Credit Structuring Specialist
vor 4 Wochen
Sydney, Österreich Shift Financial VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community. That's why our business expertise, relationship focus, and market-leading technology...
-
Credit Structuring Specialist
vor 4 Wochen
Sydney, Österreich Shift Financial VollzeitAt Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.We believe Australian businesses are the driving force behind our economy and the heart of our community.That's why our business expertise, relationship focus, and market-leading technology...
-
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Internal Medicine Specialist
vor 1 Monat
Sydney, Österreich Small Animal Specialist Hospital (Sash) VollzeitBrand new hospital located in the heart of Sydney City, Australia.Collaborate with a dedicated team of Medical Specialists and Nurses.Join a growing network of over 16 Internal Medicine Specialists.With everything happening globally, now is the perfect time to relocate to beautiful Australia.The Small Animal Specialist Hospital (SASH) has 5 hospitals across...
-
Financial Economic Crime Specialist
vor 10 Stunden
Sydney, Österreich Dll Group VollzeitYour functionThe FEC specialist is responsible for completion of Customer Due Diligence and Enhanced Customer Due Diligence tasks, investigation and clearance of alerts, Transaction Monitoring, identification of risks associated with complex legal structures, adherence to team KPIs, meeting department Service Level Agreements (SLAs), Quality Assurance,...
-
Senior Dispute Resolution Specialist
Vor 2 Tagen
Sydney, Österreich Australian Financial Complaints Authority VollzeitSenior Dispute Resolution Specialist - Superannuation and Life InsuranceAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses.We listen to and work...
-
Senior Dispute Resolution Specialist
Vor 2 Tagen
Sydney, Österreich Australian Financial Complaints Authority VollzeitSenior Dispute Resolution Specialist - Superannuation and Life InsuranceAt AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses.We listen to and work...
-
Risk Specialist, Non-Financial Risk
Vor 2 Tagen
Sydney, Österreich Australian Prudential Regulation Authority VollzeitThis job posting isn't available in all website languages.Risk Specialist, Non-Financial Risk will play an important role in the regulatory change associated with the new CPS 230 Operational Risk Management standard which comes into force from 1 July 2025.This role is part of the APRA program team who assist frontline prudential supervisors and key...
-
Financial Planning And Analytics Specialist
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitFinancial Planning and Analytics Specialist Finance North Sydney Full-time Australia Job Description We are currently looking for a Financial Planning & Analytics (FP&A) Specialist to support our marketing and coffee solutions teams within JDE Australia.This is a 12-month contract role based in our North Sydney office with hybrid working.The FP&A Specialist...
-
Financial Economic Crime Specialist
vor 1 Monat
Sydney, Österreich DLL VollzeitYour functionThe FEC specialist is responsible for completion of Customer Due Diligence and Enhanced Customer Due Diligence tasks, investigation and clearance of alerts, Transaction Monitoring, identification of risks associated with complex legal structures, adherence to team KPIs, meeting department Service Level Agreements (SLAs), Quality Assurance,...
-
Financial Economic Crime Specialist
vor 3 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitYour functionThe FEC specialist is responsible for completion of Customer Due Diligence and Enhanced Customer Due Diligence tasks, investigation and clearance of alerts, Transaction Monitoring, identification of risks associated with complex legal structures, adherence to team KPIs, meeting department Service Level Agreements (SLAs), Quality Assurance,...
-
Financial Economic Crime Specialist
vor 1 Monat
Sydney, Österreich Be-It Ltd VollzeitYour functionThe FEC specialist is responsible for completion of Customer Due Diligence and Enhanced Customer Due Diligence tasks, investigation and clearance of alerts, Transaction Monitoring, identification of risks associated with complex legal structures, adherence to team KPIs, meeting department Service Level Agreements (SLAs), Quality Assurance,...
