Zip Co | Financial Assistance Associate
vor 9 Stunden
Start your adventure with Zip
Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.
The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.
If you're excited at the prospect of developing your collaborative, analytical and communication skill sets in addition to working with one of the biggest pioneers in Fintech, Zip is the perfect home for you.
Cool stuff you'll be working on Reporting directly to the Financial Assistance Team Leader, you'll be:
Operating in a fast-paced, high-volume environment and client-centric culture Liaising directly with customers and assisting their account enquiries Managing internal ticket enquiries Assessment and end-to-end financial hardship assistance Responding to inbound collections queries Payment allocations Processing and managing incoming cheques Managing third party relationships Assessing and processing lock release requests Providing customers with solutions to their queries; educating them to prevent future arrears Assisting and supporting the Collections Team as required What you'll bring to the team So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:
Experience in a high-volume environment highly regarded Sound verbal and written communication skills The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly Outcomes focused Highly organised and detail-orientated with focus on time management.
Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or inquiries, seeking guidance as appropriate Ability to work efficiently and autonomously Strong time management and organisational skills Problem-solving, analytical, decision making and collaborative skills Office experience preferable but not essential An aptitude for identifying and managing risks.
What you'll get in return As we write this next exciting chapter in our story, we will continue to move at pace and embrace change.
For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.
Zip is a place where you'll get out exactly what you put in.
When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Be a part of a team that reflects the diversity of our customers We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
#J-18808-Ljbffr
-
Financial Assistance Associate
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
vor 1 Monat
Sydney, Österreich Zip Pay VollzeitStart your adventure with ZipOur Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers. The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with ZipOur Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Specialist
Vor 2 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Specialist
Vor 2 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with ZipOur Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Collections Associate
Vor 7 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
Vor 7 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with ZipOur Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
Vor 7 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
Vor 7 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
vor 3 Monaten
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
vor 3 Monaten
Sydney, Österreich Zip Pay VollzeitStart your adventure with ZipOur Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances. This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
vor 3 Monaten
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Legal Counsel
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitSupport our commercial, product, finance, compliance and executive teams to sustainably and compliantly grow the Zip businessApply your legal expertise to solve complex problems that positively impact our customers and partnersWork flexibly, as part of a collaborative and high-calibre teamWrite your story with Zip As a Legal Counsel on the ANZ Legal Team,...
-
Zip Co Limited | Accounts Payable Manager
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitZip is looking for an exceptional Accounts Payable Manager to join the Finance Team, reporting directly to the Manager, ANZ Finance Operations.This role will suit someone who is looking for exposure to a dynamic industry, who is keen to make an impact, and passionate about process improvement.Zip has a casual yet professional environment with a strong...
-
Accounts Payable Manager
vor 1 Woche
Sydney, Österreich Zip Co VollzeitSupport the Accounts Payable function Zip is looking for an exceptional Accounts Payable Manager to join the Finance Team, reporting directly to the Manager, ANZ Finance Operations.This role will suit someone who is looking for exposure to a dynamic industry, who is keen to make an impact, and passionate about process improvement.Zip has a casual yet...
-
Legal Counsel
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitSupport our commercial, product, finance, compliance and executive teams to sustainably and compliantly grow the Zip businessApply your legal expertise to solve complex problems that positively impact our customers and partnersWork flexibly, as part of a collaborative and high-calibre teamWrite your story with ZipAs a Legal Counsel on the ANZ Legal Team, you...
-
Accounts Payable Manager
vor 1 Woche
Sydney, Österreich Zip Co VollzeitSupport the Accounts Payable functionZip is looking for an exceptional Accounts Payable Manager to join the Finance Team, reporting directly to the Manager, ANZ Finance Operations.This role will suit someone who is looking for exposure to a dynamic industry, who is keen to make an impact, and passionate about process improvement.Zip has a casual yet...
-
Team Leader, Customer Experience
vor 1 Woche
Sydney, Österreich Zip Co VollzeitLead a passionate team of CX Specialists, ensuring that they're equipped with the right tools and knowledge to provide world-class customer service.This is an 18-month contract role, where you get to be a part of a tight-knit team of problem solvers who can think fast on their feet.Hybrid work arrangement (minimum 3 days a week in our brand new offices...
