Collections Associate
Vor 5 Tagen
Start your adventure with Zip
Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.
This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and commercial objectives.
Time spent in this phone-based role will take your client relationship management skills to the next level, as you develop your understanding of the debt collection process and the importance of fair and appropriate treatment of vulnerable customers.
Cool stuff you'll be working on
Reporting directly to the Collections Team Leader, you'll be:
Managing early arrears portfolio end to end
Making suitable arrangements with customers as per our credit policy
Monitoring financial hardship, variations, bankrupts and defaults register
Responding to inbound collections queries
Following up on broken payment arrangements and renegotiating new arrangements
Providing customers with solutions to their queries
Educating delinquent customers to prevent future arrears
Processing and managing incoming cheques
What you'll bring to the team
So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:
12 months experience in an office or customer service environment
Strong verbal and communication skills
The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly
Outcome focused
Highly organised and detail-orientated with focus on time management
Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or enquiries, seeking guidance as appropriate
Ability to work efficiently and autonomously
Strong time management and organisational skills
Problem-solving, analytical, decision making and collaborative skills
An aptitude for identifying and managing risks
What you'll get in return
Zip is a place where you'll get out exactly what you put in.
When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here.
You'll also receive:
KPI bonus available on a monthly basis, in addition to your salary package
25 days paid leave annually, including birthday leave and quarterly wellbeing days
16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
Family support policies including miscarriage bereavement leave and domestic violence leave
Mental health and wellness initiatives
2 days paid volunteering leave per year
Fee-free Zip products, and discounts with Zip merchant partners
Team social events, epic offices, free breakfast daily, and weekly free lunches
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we're committed to ensuring our recruitment processes are accessible and inclusive.
Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally…get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
#LI-Hybrid
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