Zip Co | Collections Associate
Vor 6 Tagen
Start your adventure with Zip
Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.
This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and commercial objectives.
Time spent in this phone-based role will take your client relationship management skills to the next level, as you develop your understanding of the debt collection process and the importance of fair and appropriate treatment of vulnerable customers.
Cool stuff you'll be working on
Reporting directly to the Collections Team Leader, you'll be:
Managing early arrears portfolio end to end Making suitable arrangements with customers as per our credit policy Monitoring financial hardship, variations, bankrupts and defaults register Responding to inbound collections queries Following up on broken payment arrangements and renegotiating new arrangements Providing customers with solutions to their queries Educating delinquent customers to prevent future arrears Processing and managing incoming cheques What you'll bring to the team
So whether you meet some or all of the desirable attributes below, we'd still love to hear from you:
12 months experience in an office or customer service environment Strong verbal and communication skills The ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly Outcome focused Highly organised and detail-orientated with focus on time management Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or enquiries, seeking guidance as appropriate Ability to work efficiently and autonomously Strong time management and organisational skills Problem-solving, analytical, decision making and collaborative skills An aptitude for identifying and managing risks What you'll get in return
Zip is a place where you'll get out exactly what you put in.
When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.
Zipsters tell us these are just some of the best things about working here.
You'll also receive:
KPI bonus available on a monthly basis, in addition to your salary package 25 days paid leave annually, including birthday leave and quarterly wellbeing days 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers Family support policies including miscarriage bereavement leave and domestic violence leave Mental health and wellness initiatives 2 days paid volunteering leave per year Fee-free Zip products, and discounts with Zip merchant partners Team social events, epic offices, free breakfast daily, and weekly free lunches Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Equally, we're committed to ensuring our recruitment processes are accessible and inclusive.
Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.
And finally...get to know us
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
We're proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
#LI-Hybrid
#J-18808-Ljbffr
-
Collections Associate
Vor 6 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
Vor 6 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with ZipOur Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Associate
Vor 6 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Specialist
vor 1 Tag
Sydney, Österreich Zip Co VollzeitBuild trust and negotiate repayments with customers in financial distress Team environment with opportunity to manage your own workload and multiple cases We work 2-3 days a week in our brand new office, located in Circular Quay Start your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them...
-
Collections Associate
Vor 6 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Specialist
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitBuild trust and negotiate repayments with customers in financial distress Team environment with opportunity to manage your own workload and multiple cases We work 2-3 days a week in our brand new office, located in Circular Quay Start your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting...
-
Collections Specialist
Vor 3 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Zip Pay | Collections Specialist
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Our Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Collections Specialist
Vor 6 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with ZipOur Collections team is responsible for building relationships with customers, supporting them through the repayment process in what are often difficult circumstances.This important work requires empathy, strong communication and problem-solving skills and the ability to deliver in line with Zip's policies, processes and...
-
Associate Sales Operations Manager
vor 1 Woche
Sydney, Österreich Zip Co VollzeitDrive operational efficiency to support the success of Zip's commercial teams Enhance sales processes, prepare and manage project plans, analyse sales dataWork flexibly, as part of a collaborative and high-caliber teamWrite your story with Zip As an Associate Sales Operations Manager ANZ in our ANZ Merchant Optimisation team, you will be responsible for...
-
Zip Co | Financial Assistance Associate
Vor 5 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Financial Assistance Associate
Vor 6 Tagen
Sydney, Österreich Zip Co VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Associate Sales Operations Manager
Vor 2 Tagen
Sydney, Österreich Zip Co VollzeitDrive operational efficiency to support the success of Zip’s commercial teams Enhance sales processes, prepare and manage projects plans, analyse sales data Work flexibly, as part of a collaborative and high-caliber team Write your story with Zip As an Associate Sales Operations Manager ANZ in our ANZ Merchant Optimisation team, you will be...
-
Associate Sales Operations Manager
Vor 6 Tagen
Sydney, Österreich Zip Co VollzeitDrive operational efficiency to support the success of Zip's commercial teamsEnhance sales processes, prepare and manage project plans, analyse sales dataWork flexibly, as part of a collaborative and high-caliber teamWrite your story with ZipAs an Associate Sales Operations Manager ANZ in our ANZ Merchant Optimisation team, you will be responsible for...
-
Financial Assistance Associate
Vor 6 Tagen
Sydney, Österreich Zip Pay VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Zip Pay | Financial Assistance Associate
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitStart your adventure with Zip Our Financial Assistance team is responsible for reviewing customer requests for financial hardship assistance and managing the end-to-end process while building strong relationships with our customers.The team adopts a customer-centric approach by displaying empathy and providing viable options tailored to customers' needs.If...
-
Zip Co | Ux Researcher
vor 1 Woche
Sydney, Österreich Tideri Jobbörse VollzeitUX Researcher Opportunity to deliver strategic research projects Pay in key role in democratising research at Zip Hybrid working from our Sydney CBD office Write your story with Zip As a UX Researcher at Zip, you'll work on various strategic research projects, such as segmentation research, focusing on attitudes, behaviours, and beliefs to align with our...
-
Zip Co | Legal Counsel
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitSupport our commercial, product, finance, compliance and executive teams to sustainably and compliantly grow the Zip businessApply your legal expertise to solve complex problems that positively impact our customers and partnersWork flexibly, as part of a collaborative and high-calibre teamWrite your story with ZipAs a Legal Counsel on the ANZ Legal Team, you...
-
Deputy/Assistant Company Secretary
vor 1 Woche
Sydney, Österreich Zip Co VollzeitManage subsidiaries and deliver secretariat services Support and partner with Company Secretary, GC, the Board and Board CommitteesWork flexibly from our beautiful Sydney officeWrite your story with Zip Reporting to the Company Secretary, you will be working with the General Counsel ANZ and Company Secretary to support the effectiveness of the Zip Co Limited...
