Customer Service Manager
Vor 7 Tagen
What is the job about?The CSSC (Customer Sales & Service Support) customer service manager contributes to the success of the company's sales performance through effective leading of the CSSC team in maximizing customer experience.
You will also be responsible for setting department goals, tracking performance and conducting regular reviews to optimize the pre-sales to cash processes and ensure on time response to both customer enquiries and the Grundfos external sales team.
Basic spare part enquiries, service offering and replacement pumps will be part of the scope in Frontline.
It is also expected that the CSSC customer service manager focuses on the development of each individual team member contributing to team effectiveness.Your Main ResponsibilitiesSupervision:Provide day-to-day supervision and direction to the CSSC DBS team and ensure the team meets assignment deadlines and response time expectations for both internal and external customers.Responsible for ensuring accurate and detailed information is being captured by direct reports in local systems.Primary responsibility to manage and coordinate the work allocation and prioritize across the business using relevant tools.Run daily, weekly, and monthly reports to assess customer experience metrics, sales performance, and process KPIs using the Grundfos dashboards.
Identify any leading indicators for swift improvement.Assess the skills (people, processes, and tools) of the team periodically and propose development or training needs.Provide mentorship and knowledge sharing to team members, where applicable, and coach them to find resolutions.Process Execution and Improvement:Working supervisor within their department; provide customer assistance and support in coordination with their direct reports.Ensure basic business foundations are in place, such as quality master data and process standardization with minimal localization.Conduct meetings to review team performance.
Establish an activity plan for areas of improvement.
Ensure these activities are implemented and evaluate the change impact over a period of time to ensure desired results are obtained.Ensure effective collaboration with the sales department in working on project tenders and technical support.Liaise with cross-functional teams and management to support and implement sales growth or process improvement strategies.Coordinate and cooperate with other CSSC Leaders to share best business practices to ensure common alignment of processes inside the focused market.Use customer and employee feedback to generate ideas to increase customer and employee engagement, and process improvement.Engage in monthly meetings with the team to report on progress.Ensure effective usage and promotion of Grundfos digital tools to enhance service and simplicity for both customers and employees.Any other relevant activities as requested.Your background:Bachelor's degree with 5+ years of relevant experience from an international company working in a similar role in customer services development & management.Sound business understanding.Experience in people management.Experience in SAP CRM and Business Warehouse.Data analytical skills and report writing skills.What's in it for you?Development opportunities in an international environment.People and value-focused organizational culture.Social, team, and sports events.Training opportunities.Do you want to learn more?If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.We look forward to hearing from you.#J-18808-Ljbffr
-
Customer Service Manager
Vor 2 Tagen
Adelaide, Österreich Reo Group VollzeitJob Description Location: FairfieldSalary Package: $100k - $110k + super Role Highlights: This is an exclusive opportunity to lead a high-performing customer service team for a leading E-commerce FMCG brand.Drive operational excellence by optimising processes, enhancing service delivery, and ensuring seamless customer support.Lead your team to resolve issues...
-
Customer Service Manager
Vor 2 Tagen
Adelaide, Österreich REO Group VollzeitJob Description Location: FairfieldSalary Package: $100k - $110k + super Role Highlights: This is an exclusive opportunity to lead a high-performing customer service team for a leading E-commerce FMCG brand. Drive operational excellence by optimising processes, enhancing service delivery, and ensuring seamless customer support. Lead your team to...
-
Customer Service Administrator
Vor 4 Tagen
Adelaide, Österreich Davies Stewart VollzeitAbout the Role: Davies Stewart are partnering with Dovetail Bedford to recruit a Customer Service Administrator. The Customer Service Administrator plays a crucial role in ensuring smooth operations within the organisation. This position combines efficient administration support for the sales team with exceptional customer service for both internal and...
-
Customer Service Officer
vor 20 Stunden
Adelaide, Österreich Tideri Jobbörse VollzeitThey are seeking a fleet services officer to join them and manage the bookings of fleet cars whilst effectively providing customer service
-
Assistant Customer Service Manager
Vor 4 Tagen
Adelaide, Österreich Tideri Jobbörse VollzeitCareer Opportunities: Assistant Customer Service Manager - Woolworths Brickworks (1017862) Requisition ID 1017862 - Posted - Woolworths Supermarkets - SA - Full-time - Retail Operations To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the...
-
Customer Service Management
Vor 4 Tagen
Adelaide, Österreich Drake Supermarkets Pty Ltd VollzeitAdelaide Area - Multiple Opportunities AvailableWe are looking to fill various roles in Customer Service Management, including Assistant Managers, Assistant Manager 3IC's, and Duty Supervisors across all areas of Adelaide.Dynamic growing companyPotential for promotionDrake Supermarkets is a retail industry success story.A family-owned and operated private...
-
Customer Service Specialist
vor 14 Stunden
Adelaide, Österreich Metso Outotec VollzeitJoin an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth...
-
Customer Service Specialist
Vor 4 Tagen
Adelaide, Österreich Metso Corporation VollzeitCustomer Service SpecialistPrimary Location:Eagle Farm, Brisbane, QLD, AUAdelaide, SA, AUTomago, NSW, AUSydney, NSW, AUJoin an industry leader and make a positive change in the sustainable use of the world's natural resources.Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our...
-
Customer Service Consultant
Vor 2 Tagen
Adelaide, Österreich Rentokil Pest Control South Africa VollzeitYour chance to join a market-leading, global organisationWork within a dynamic, supportive and collaborative team environmentOpportunities for growth and development.We have an excellent opportunity for a Customer Service Consultant to join our team based in Lidcombe on a permanent full-time basis.In this role, you will be an important member of the Customer...
-
Team Leader Customer Service
Vor 2 Tagen
Adelaide, Österreich People2People VollzeitAs the Customer Service Manager, you will be responsible for overseeing the customer service department, ensuring the team provides top-notch support and guidance to valued customers. You will play a critical role in maintaining high standards of customer care, managing daily operations, and leading a team of customer service representatives.Key...
-
Customer Service Consultant
Vor 2 Tagen
Adelaide, Österreich Rentokil Pest Control South Africa VollzeitYour chance to join a market-leading, global organisationWork within a dynamic, supportive and collaborative team environmentOpportunities for growth and development.We have an excellent opportunity for a Customer Service Consultant to join our team based in Lidcombe on a permanent full-time basis.In this role, you will be an important member of the Customer...
-
Customer Service Consultant
Vor 2 Tagen
Adelaide, Österreich Rentokil Pest Control South Africa VollzeitYour chance to join a market-leading, global organisationWork within a dynamic, supportive and collaborative team environmentOpportunities for growth and development.We have an excellent opportunity for a Customer Service Consultant to join our team based in Lidcombe on a permanent full-time basis.In this role, you will be an important member of the Customer...
-
Customer Service Consultant
Vor 4 Tagen
Adelaide, Österreich SMAART Recruitment VollzeitThe career opportunity: We are looking for a motivated, experienced and customer-focused Member Relationship Consultant to join an Insurance Specialist team. In this role, you will manage and enhance member relationships, providing exceptional customer service and tailored insurance solutions. Your responsibilities will include new business generation,...
-
Trade Customer Service Supervisor
vor 18 Stunden
Adelaide, Österreich Entree Recruitment VollzeitAbout the Company Trading for over 70 years and winning numerous HIA awards, Routleys is a proudly South Australian family-owned business that keeps their customers at the heart of everything they do.Routleys is a long-trusted name supplying plumbing fixtures and kitchen white goods to the building industry, interior designers and home renovators.With a team...
-
Customer Service Officer
Vor 4 Tagen
Adelaide, Österreich Bluescope VollzeitJob DescriptionBlueScope is an Australian-born global success story spanning 15 countries.Our team of over 16,500 people is our strength and we want our people to be safe, successful and well.We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future.We're proud of brands, like COLORBOND...
-
Customer Service Manager
Vor 4 Tagen
Adelaide, Österreich Tideri Jobbörse VollzeitJoin an innovative technology company potential to lead to a permanent position located in adelaide cbd join a pioneering technology company as a customer
-
Customer Service Coordinator
Vor 4 Tagen
Adelaide, Österreich Harrison McMillan Pty Ltd VollzeitDovetail Advanced Manufacturing is a Social Enterprise set in the timber manufacturing, commercial joinery and construction industry in South Australia.Our purpose is to provide open employment opportunities for people who have experienced barriers to employment including people with a disability through the delivery of quality timber products.We take pride...
-
Customer Service Officer
Vor 4 Tagen
Adelaide, Österreich Bgis VollzeitBGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide.This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service.As a Customer Services Operator, you'll be responsible for supporting our clients and field teams through a range of service requests and...
-
Customer Service Officer
Vor 4 Tagen
Adelaide, Österreich Bgis VollzeitBGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide.This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service.As a Customer Services Operator, you'll be responsible for supporting our clients and field teams through a range of service requests and...
-
Customer Service Officer
Vor 4 Tagen
Adelaide, Österreich Bgis VollzeitBGIS is seeking a motivated and adaptable Customer Services Operator to join our team in Adelaide.This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service.As a Customer Services Operator, you'll be responsible for supporting our clients and field teams through a range of service requests and...
