Monitoring Operator
vor 11 Stunden
Transport and Main Roads (Organisation site)Translink Operations Centre; Passenger Transport Services; TransLink; Brisbane
The Translink Operations Centre (TOC) are seeking two enthusiastic Monitoring Operators to oversee real-time passenger transport network operations using advanced technology.
These roles are crucial for monitoring, managing and optimising public transport performance across Queensland.
Job detailsPosition status: Permanent, Temporary
Position type: Flexible full-time
Occupational group: Logistics & Transport
Classification: AO4
Workplace Location: Brisbane
Job ad reference: QLD/613539/25
Closing date: 24-Jan-2025
Yearly salary: $87790 - $96381
Fortnightly salary: $3365.00 - $3694.30
Job duration: ASAP to 30 June 2025 with possible extension
ResponsibilitiesSome of your responsibilities will include:
Providing accurate real-time information to both internal and external stakeholders regarding real-time network operations, delay severity with focus on identifying upcoming delays and resolution progress; network outages and escalating high and severe level disruptions to the relevant line manager.Engaging with stakeholders during Translink Operations Centre operating hours, providing network status information using the suite of real-time monitoring tools and systems.Liaising with frontline customer service team members to provide support and information as required.Monitoring the passenger transport network in real time, ensuring that notable events and disruption on the network are identified, responded to, and initiate managing treatments in line with standard operating procedures.Escalating high and severe level disruptions to the relevant line manager in line with the disruption matrix.Applications to remain current for 12 months. Job Ad Reference: QLD/613539/25Closing Date: Friday, 24 January 2025
Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
There are 2 positions available, 1 Permanent Flexible full-time & 1 Fixed Term Temporary full-time from ASAP to 30 June 2025 with possible extension.
Please ensure you download all attachments and follow the instructions on how to apply.
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