This Is An It Support Group | Facilitator

vor 1 Woche

Sydney, Österreich Tideri Jobbörse Vollzeit

Job Description
Permanent full-time Sydney or Melbourne based How will I help?

This role involves delivering TBI programs and coaching using Bersin's 4E Continuous Learning Model to ensure learners meet role accreditation and Westpac Group standards.

You will act as a change agent by advocating for the group's strategy and leading innovations in learning practices.
By collaborating and exploring new methods, you will enhance the learner experience.

You will stay current with industry trends and best practices through professional development and networking.

Additionally, you will contribute to design reviews of learning solutions, facilitate virtual learning through webinars, and provide coaching to integrate Role Ready frameworks and tools in real-time.

Training sessions will be conducted onsite, face-to-face, across the country on a monthly basis, with the majority of sessions held in Sydney and Melbourne.
Frequent travel is required to ensure comprehensive training delivery nationwide.

Key responsibilities Facilitation of a range of behavioural and technical learning programs for various roles across the Consumer & Business Banking Division for new and existing Westpac Group employees.
Utilise face to face and virtual delivery mediums to create a quality learning experience.
Coaching new starters in embedding Role Ready learning content in their roles.
Review current content to ensure user experience and compliance standards are maintained.
Participate in change activities & undertake minor design maintenance work as required (working with our Capability Design Teams).
Providing insights on design of learning programs from a learner and facilitation experience perspective.
Lead without authority and exercise people coordination skills.
Exercise coordinated & planned course delivery & time management.
Regularly monitor and evaluate the outcomes and impact of coaching interventions.
Track key performance indicators (KPI's), such as individual performance improvements and leadership development progress.
What's in it for me?
You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?
Practical coaching experience with individuals and teams to improve performance, develop skills and achieve goals.
Experience coaching individuals at different levels within an organisation, from frontline employees to leaders.
Facilitation of virtual learning solutions.
Excellence in classroom delivery either in face to face or virtual.
Advanced Communication & Presentation skills.
What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We'll empower you to shape your career path.
Through personalized upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

How do I apply?
Start here.
Just click on the APPLY button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone - our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email
Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants.
People Leaders will prioritise internal candidates.

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