Client Service Delivery Manager
Vor 3 Tagen
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role Summary
As part of the Australian client services team, the Client Service Delivery Manager (CSDM) supports our Superannuation Client Service segment in relation to all aspects of Asset Servicing and Fund Administration - managing the administrative and relationship needs of superannuation clients.
You will respond to client inquiries and coordinate client activity. This will involve identifying opportunities for expanding business relationships through additional products or services and you will act as key consultant to clients.
What you will do
Manage the administrative and relationship needs of Superannuation clients.
Respond to inquiries from clients and coordinate client activity.
Identify opportunities for expanding business relationships through additional products or services. Partner with the broader business to expand shared relationships.
Act as a key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Asset Servicing & Fund Administration services through creative ideas and problem solving.
Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
Develop a complete understanding of the clients' business and operating model, strategic objectives, goals, and market challenges.
Assist Relationship Managers in counselling clients on emerging issues, products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities, Asset Servicing and Fund Administration services.
Participate in development of solutions to client needs, coordinate presentations, bring in experts when appropriate, and ensure smooth delivery of new services.
Identify opportunity to improve existing processes resulting in increased productivity and strengthened resilience.
Travel to client locations on a selected basis for service reviews or new business opportunities as required.
About You
In-depth knowledge of Asset Servicing and/or Fund Administration, superannuation, finance, and relevant superannuation specific market issues and trends, usually acquired through work experience.
Skills in negotiation, leadership and client servicing are necessary to service the client relationship.
Excellent organisational and time management skills.
Attention to detail.
Knowledge of applicable industry laws and regulation, usually acquired through prior work experience.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at ******.
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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