Database Support Engineer

vor 1 Monat


Sydney, Österreich Real Time Australia Vollzeit

Consistently awarded as 1 of the Top Fortune 100 companies to work for
Hybrid setup (2 days onsite in CBD ofc) > Annual salary +accrued leave benefits Enjoy continuous learning in a 12 Mos Fixed Term Contract w/ Fulltime options Learn from Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies
We're seekng a passionate and skilled Application Support Engineer with RDBMS expertise to join our client's highly collaborative, supportive & multi-talented  'Platform Tech' Support team .
You will tackle challenging customer issues, champion customer success, and contribute to shaping the Cloud landscape
Role: Technical Support Engineer Here's what you'll be doing: Become a platform expert:  Deepen your understanding of our core functionalities, allowing you to confidently diagnose and resolve customer issues.
Master the art of troubleshooting:  Utilize various diagnostic tools to pinpoint the root cause of problems and guide customers towards effective solutions.
Embrace ownership:  Take initiative and diligently manage your assigned cases, ensuring timely and efficient resolution.
Collaborate for success:  Work seamlessly with other teams when complex issues require broader expertise.
Your collaborative nature and willingness to learn will be instrumental.
Think creatively:  Approach challenges with a problem-solving mindset, finding innovative solutions to keep customers productive.
Advocate for improvement:  Leverage your unique customer-facing perspective to provide valuable insights for process and product enhancements.
Technical skills: Strong Customer facing Technical Support, Application Support or Software support experience Ability to troubleshoot difficult technical issues with ease & complexity Ability to read & understand JavaScript code (for troubleshooting purposes) Must have hands-on Advanced MySQL experience (Postgres would be an advantage & Oracle is optional also)  Knowledgeable with administering: Linux/Unix OR Microsoft Server Good understanding of ITSM, ITIL, or CMDB  Able to explain solutions to complex technical problems Some understanding of remote administration (SSH, SNMP, WMI, Powershell is a nice to have) What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.
* Candidate must have full working rights in AU   What's Next?
APPLY below or email  ******  and we'll be in touch with you asap
Feel free to check out our other job openings & set up job alerts here:  h ttps://www.realtimeaustralia.com/job-search/



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