Incident Response Officer
vor 2 Wochen
Occupation: Customer Service/Call Centre
Reference: VG/DE/SRS/200000C
Incident Response Officer - CasualAbout the Department A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state.
Enjoy a career that makes a difference by helping to shape the education experience for Victoria.
About the Division The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.
About the Unit The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.
About the role Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria.
You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.
The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
Key Duties Interpret alarm activations and exercise judgement in dispatching security service providers and/or policeActively contribute to a positive team environment and cultureCoach, mentor and train more junior incident response officersOversee more complex security related issuesLiaise with security service providers and school leaders regarding alarm activations and other security and safety incidentsLiaise and provide support with alarm system technicians working on sitesLiaise with other emergency services in relation to emergencies at schoolsPreparing and disseminating Incident ReportsHave additional responsibility in portfolios within the Unit, as assigned by team leaders/managersRequirements - 24/7 shift work on a rotating roster
Why Work With the Department of Education? Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreementShift workers may be entitled to an additional week of annual leave (5 weeks in total)Meaningful work that actually makes a differenceHybrid working arrangements available subject to operational requirementsPeriodic pay increases as set out in the Victorian Public Service Enterprise AgreementCareer progression opportunitiesThe Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversityEmployee Wellbeing Support Services available to all department staffHow to Apply Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.
If you wish to discuss the position further, please contact Tim Collins on .
Applications close 11:59pm on Tuesday 22 October 2024.
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