Guest Experience Manager
vor 1 Monat
Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo "Job DescriptionJob PurposeThis position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel's strategic plan and standard.Primary ResponsibilitiesGuest Experience OperationParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.Ensure that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines).Mobilize all players in the continuous improvement dynamics (process, indicators, follow-up etc.).In conjunction with the Heads of Department and Team Leaders, build up the processes, actions and working methods needed to fulfill the brand's customer promise.Translate the Pullman mindset to guests through strong presence in the field, embodying sociability and proximity.Mobilize and challenge all Heads of Department to ensure that all employees embody Pullman expertise and the behavioral code in front of guests, our distinctive quality standard.Provide a methodological framework for Heads of Department, to implement long-term "Quality" standards: analysis, diagnosis, action plan and follow-up.Guarantee the global vision of customer satisfaction and the due application of the brand standards.Prepare and implement Pullman brand audits, both internally and externally.Centralize all customer satisfaction information with main focus on Voice of Guest program.Analyze results using indicators defined at Brand level and identify the hotel's specific aims.Present recommendations to managers and define possible improvement actions with them.Be responsible for Response Rate.Team ManagementModify working methods to comply with the brand philosophy.Initiate a positive atmosphere that brings the different departments closer together, in order that each hotel is synonymous with its one and only team of personnel, operating in its own field.Ensure that the quality of service provided for guests is homogeneous throughout the hotel, to convey an excellent global image of the hotel.Implement actions to increase the awareness of all personnel of quality issues, deploying training if needed for hotel staff or Heads of Department.Be responsible for quality and sustainable development in the hotel.Decide on the department's investments in conjunction with the Executive Assistant Manager Rooms Division and Commercial/ General Manager.QualificationsKnowledge and ExperienceMinimum 3 years of relevant experience in a similar capacity.Excellent reading, writing and oral proficiency in English language.Ability to speak other languages and basic understanding of local languages will be an advantage.Good working knowledge of MS Excel, Word, & PowerPoint.CompetenciesStrong leadership, interpersonal and training skills.Good communication and customer contact skills.Results and service oriented with an eye for details.Ability to multi-task, work well in stressful & high-pressure situations.A team player & builder.A motivator & self-starter.Well-presented and professionally groomed at all times.
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Guest Experience Manager
vor 1 Monat
Gladstone, Österreich Lhr VollzeitCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
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Lhr | Guest Experience Manager | Gladstone
vor 1 Monat
Gladstone, Österreich Tideri Jobbörse VollzeitCompany Description"Why work for Accor?We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
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Guest Relation Manager
vor 4 Wochen
Gladstone, Österreich Lhr VollzeitCompany DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and...
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Rooms Division Manager
vor 4 Wochen
Gladstone, Österreich Lhr VollzeitHotel: Auckland (AKLHA), 1 Queen Street, 1010As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Start 2025 with an exhilarating new chapter in your career at Auckland's leading luxury hotel.InterContinental Auckland is a beacon of sophistication and hospitality, and we are...
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Assistant Manager
vor 1 Woche
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Assistant Manager
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Lhr | Night Manager
vor 4 Wochen
Gladstone, Österreich Tideri Jobbörse VollzeitCompany Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury.SO/ Auckland is located in the heart of Auckland's CBD.With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.We are currently looking for a...
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Assistant Manager
vor 4 Wochen
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Night Manager
vor 4 Wochen
Gladstone, Österreich Lhr VollzeitCompany DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury.SO/ Auckland is located in the heart of Auckland's CBD.With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.We are currently looking for a...
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Night Manager
vor 4 Wochen
Gladstone, Österreich Lhr VollzeitCompany DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.We are currently looking for a...
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Lhr | Assistant Manager
vor 4 Wochen
Gladstone, Österreich Tideri Jobbörse VollzeitJob Schedule: Temps Complet Job Type: CDI Brands: PULLMAN Location: PULLMAN AUCKLAND HOTEL & APARTMENTS, Auckland, New Zealand Reference: REF37237N Assistant Manager (Duty Manager- Front Office) Region: MEA SPAC Company Description: Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to...
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Esosurveyors | Restaurant Manager
vor 1 Woche
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Bar And Gaming Duty Manager
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Gladstone, Österreich Tideri Jobbörse VollzeitCompany Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties.Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...
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Bar And Gaming Duty Manager
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Gladstone, Österreich Oaks Hotels VollzeitCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...
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Calling All Duty Managers
Vor 7 Tagen
Gladstone, Österreich Frontline Recruitment Group VollzeitAbout the CompanyJoin a hospitality group dedicated to enriching vibrant communities across regional Queensland.Known for delivering authentic experiences, these venues combine local charm with high-quality hospitality.With a focus on supporting employees, building community connections, and offering exceptional guest experiences, this is your chance to make...
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Assistant Manager
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Gladstone, Österreich Discovery Parks Group VollzeitAbout UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks, Tannum Sands has a great range of accommodation options for guests...
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Gladstone, Österreich Tideri Jobbörse VollzeitAbout the Company Join a hospitality group dedicated to enriching vibrant communities across regional Queensland.Known for delivering authentic experiences, these venues combine local charm with high-quality hospitality.With a focus on supporting employees, building community connections, and offering exceptional guest experiences, this is your chance to...
