Manager, Member Resolutions
vor 4 Wochen
Your new roleThe Manager Member Resolution - Administration is a key role in the Member Sentiment Team, responsible for leading a team of Member Resolution Officers managing administration related complaints to ensure the fair, effective and timely resolution in accordance with Fund and regulatory requirements whilst driving positive change through consultation, education, and communication.The successful candidate will have the ability to drive innovation and improvement, while managing multiple competing priorities to achieve excellent outcomes. They will respectfully challenge views and the status quo where required. They are a leader and influencer with exceptional problem-solving skills, the ability to draw conclusions and recommend and design appropriate outcomes that will help facilitate improved member experience, service, or engagement.This is a hands-on role and requires the ability to work autonomously and thrive in a collaborative environment where ideas and suggestions are explored with enthusiasm. We seek someone who has the willingness to continuously improve both themselves and the teams around them, while contributing both functional expertise and broader leadership and business management ideas, skills, and experience as part of cross-Fund initiatives.Key accountabilities will include:Provide fair, effective and timely management of a team within the Member Resolution function in adherence with regulatory and Fund requirements.Deliver operational management, monitoring and oversight of a team of Member Resolution Officers to achieve internal and external performance metrics.Be the driver for a collaborative and courageous culture that is committed to better practice and delivery of a member-centric experience.Contribute to the development of continuous improvement and improvement of knowledge and processes pertaining to complaint resolution.What you'll need:People leadership experience.Experience within superannuation or insurance sectors.Proven experience in dispute resolution and complex complaint management.Excellent written and verbal communication skills.Excellent technical and decision-making skills.Strong stakeholder management skills, with the ability to engage effectively at all levels.Excellent interpersonal skills which foster cooperation and teamwork in a close team environment.An ability to work independently and autonomously to achieve excellent outcomes.An excellent working knowledge and experience with Microsoft Word, Microsoft Excel, Microsoft Outlook, and other Microsoft applications.RG146 compliant (preferred).What's nextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Progress powered by purpose.AustralianSuper is a profit-to-member fund, run only to benefit members. We became Australia's largest superannuation provider by building an exceptional team of expert professionals and passionate leaders, all working towards the common goal of improving members' retirement outcomes.
#J-18808-Ljbffr
-
Manager, Member Resolutions
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitYour new role The Manager Member Resolution - Administration is a key role in the Member Sentiment Team, responsible for leading a team of Member Resolution Officers managing administration related complaints to ensure the fair, effective and timely resolution in accordance with Fund and regulatory requirements whilst driving positive change through...
-
Manager, Member Resolutions
vor 4 Wochen
Melbourne, Österreich Australiansuper VollzeitYour new role The Manager Member Resolution - Administration is a key role in the Member Sentiment Team, responsible for leading a team of Member Resolution Officers managing administration related complaints to ensure the fair, effective and timely resolution in accordance with Fund and regulatory requirements whilst driving positive change through...
-
Manager, Member Resolutions | Melbourne, Au
vor 4 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Manager, Member Resolutions | Melbourne, Au
vor 4 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Manager, Member Resolutions | Melbourne, Au
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitJob Description At Australian Super, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for...
-
Senior Member Resolutions Officer
Vor 7 Tagen
Melbourne, Österreich At VollzeitAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your New RoleAs...
-
Senior Member Resolutions Officer
Vor 7 Tagen
Melbourne, Österreich At VollzeitAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your New...
-
Early Resolutions Officer
vor 1 Monat
Melbourne, Österreich Australiansuper VollzeitAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new...
-
Early Resolutions Officer
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new...
-
Early Resolutions Officer
vor 1 Monat
Melbourne, Österreich Australiansuper VollzeitAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.Your new role...
-
Resolution Adviser
vor 2 Wochen
Melbourne, Österreich Talent VollzeitThe Role: Join a state government agency as a Resolutions Adviser where you will manage a caseload, focusing on resolving cost disputes efficiently.This role is ideal for someone with a legal background and experience in complex dispute resolution, who thrives in a fast-paced environment.Responsibilities: Manage a caseload of cost and dispute matters,...
-
Dispute Resolution Officer | Melbourne, Au
vor 3 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Resolutions Officer
vor 2 Wochen
Melbourne, Österreich Victorian Department of Health VollzeitAbout the role: The Resolutions Officer manages and resolves complaints, including complaints where the person believes their rights under Mental Health and Wellbeing Act 2022 and the Charter of Human Rights and Responsibilities (2006) have been breached. The role reports to the Team Leader and sits within the Early Resolutions Team at the Mental Health and...
-
Manager Internal Dispute Resolution
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitClosing date: Thursday 10th of October, 5pm Position Description: Manager Internal Dispute Resolution Your new role with Bendigo Bank is just a few clicks away.About the role As our Manager Internal Dispute Resolution , you will report to the Head of Consumer Resolution and bring your seasoned leadership skills along with industry experience to our fabulous...
-
Manager External Dispute Resolution
vor 1 Monat
Melbourne, Österreich Bendigo & Adelaide Bank VollzeitPosition Description: PD - Manager External Dispute Resolution (Aug 2024) Your new role with Bendigo Bank is just a few clicks away. About the role As our Manager External Dispute Resolution, you will report to the Head of Consumer Resolution and will bring your seasoned leadership skills along with industry experience to our fabulous team to help shape the...
-
Manager External Dispute Resolution
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitPosition Description: PD - Manager External Dispute Resolution (Aug 2024) Your new role with Bendigo Bank is just a few clicks away.About the role As our Manager External Dispute Resolution , you will report to the Head of Consumer Resolution and will bring your seasoned leadership skills along with industry experience to our fabulous team to help shape the...
-
Dispute Resolution Officer | Melbourne, Au
vor 3 Wochen
Melbourne, Österreich Efinancialcareers Ltd. VollzeitJob DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for...
-
Resolutions Officer
vor 2 Wochen
Melbourne, Österreich Victorian Department of Health VollzeitAbout the role: The Resolutions Officer manages and resolves complaints while maintaining the independence of the Mental Health and Wellbeing Commission (MHWC).This may include complaints where the person believes their rights under the Mental Health and Wellbeing Act 2022 and the Charter of Human Rights and Responsibilities (2006) have been breached.The...
-
Resolutions Officer
vor 2 Wochen
Melbourne, Österreich Victorian Department of Health VollzeitThis is a Resolutions Officer role with one of the leading companies in AU right now 🔥 -- Victorian Department of Health -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Victorian Department of Health 🧐🧐About The Role The Resolutions Officer manages and...
-
Resolutions Officer
Vor 7 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOccupation: Customer Service/Call CentreReference: VG/1828979The MHWC is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the Royal Commission into Victoria's Mental Health System. The MHWC responsibilities include the following: Monitor and report on...
