Service Delivery Coordinator
vor 1 Monat
Perm Full time Perth CBD Technology About the company:
Green Light is one of Australia's most successful and fastest-growing IT services businesses.
We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.
About the Engagement:
Green Light is looking for a Service Delivery Coordinator to join our Technology Client supporting their critical project with their customer.
About the role: Key Responsibilities: Oversee the end-to-end delivery of IT services and ensure they meet or exceed SLAs.Coordinate and manage service requests, incidents, and changes through the IT service management tool.Track and monitor service delivery metrics and performance indicators.Serve as the primary point of contact for incident escalations and resolution.Facilitate problem management processes, including root cause analysis and preventive measures.Coordinate with technical teams to ensure timely resolution of incidents and problems.Manage and coordinate IT change requests to minimize impact on operations.Ensure that changes are implemented in a controlled and compliant manner.Support release management activities, including scheduling and communication.Maintain strong relationships with clients and stakeholders to understand their IT service needs.Communicate service performance, issues, and improvement plans effectively.Gather feedback to improve service delivery and customer satisfaction.Identify areas for improvement in IT service delivery and propose solutions.Collaborate with IT teams to implement process improvements and best practices.Participate in service review meetings and contribute to continuous service improvement initiatives.Generate and maintain accurate service delivery reports and dashboards.Document processes, procedures, and guidelines related to service delivery.Ensure compliance with IT policies, procedures, and standards. What will make you successful in this role? Excellent customer service and relationship management skills.Strong understanding of IT service management (ITSM) frameworks and methodologies.Ability to analyze data and generate insights to drive service improvements.Proactive attitude with a focus on continuous improvement.Team player with the ability to collaborate across various IT teams and departments.Education: Bachelor's degree in Information Technology, Computer Science, or equivalent experience.Experience: 2-4 years of experience in IT service management, IT support, or a related role.Certifications: ITIL Foundation Certification or similar IT service management certifications preferred. How to Apply:
Interested candidates should submit their resume detailing their relevant experience and qualifications along with a cover letter including work rights details.
Green Light Worldwide will review all applications, and qualified candidates will be contacted for an interview.
To submit, hit APPLY or send your resume to Jaya Aidasani – Senior Resource Manager – [email protected] #J-18808-Ljbffr
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